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02 · Insights— The analysis

Customer Service

1,056 documented deployments, 26.6% of the record. AI deployments for contact centers, support agents, self-service, customer experience, and service operations.

Data updated

1,056
deployments
27% of the record
36%
use AI agents
379 deployments
3.0
average innovativeness, 1 to 5
Differentiated
171
published in the last 6 months
136 in the 6 months before
§ 1

What is distinctive about Customer Service

Customer service agent is 5.7× more common here than across the whole record.

Lift compares a pattern’s share of deployments here with its share everywhere. 1× means no difference.

  1. Customer service agent14 here of 14 in total
    5.7×
  2. Customer support automation53 here of 54 in total
    5.6×
  3. Customer service automation199 here of 213 in total
    5.4×
  4. Contact center modernization38 here of 41 in total
    5.3×
  5. Conversational support27 here of 31 in total
    5.0×
  6. Customer experience analytics23 here of 33 in total
    4.0×
§ 2

The most common patterns

Customer service automation leads with 199 deployments from 172 organizations.

  1. Customer service automation172 organizations · 33 in the last 6 months
    199
  2. Customer support automation48 organizations · 7 in the last 6 months
    53
  3. Claims automation31 organizations · 2 in the last 6 months
    44
  4. Contact center modernization38 organizations · 12 in the last 6 months
    38
  5. Workflow automation34 organizations · 7 in the last 6 months
    36
  6. Customer personalization33 organizations · 3 in the last 6 months
    35
  7. Automotive operations multi-agent system24 organizations · 2 in the last 6 months
    29
  8. Patient engagement26 organizations · 3 in the last 6 months
    29
8 of 20 patterns
§ 3

Across industries

Finance accounts for the most deployments here: 162.

  1. Finance15% of this dossier
    162
  2. Retail12% of this dossier
    131
  3. Tech & Comms12% of this dossier
    130
  4. Insurance12% of this dossier
    129
  5. Healthcare8% of this dossier
    83
  6. Professional Services7% of this dossier
    69
  7. Public Sector6% of this dossier
    59
  8. Consumer & Food5% of this dossier
    58
8 of 18 industries
§ 4

How it is built

Microsoft appears in 53% of these deployments.

  • Custom-built66% · 514
  • Low-code13% · 99
  • Bought9% · 74
  • Mixed12% · 96

The build approach is known for 783 of 1,056 deployments (74%). The rest are left out.

Cloud providers named

  1. Microsoft561 deployments
    53%
  2. AWS225 deployments
    21%
  3. GCP221 deployments
    21%
  4. Alibaba20 deployments
    2%
  5. IBM16 deployments
    2%
  6. Oracle11 deployments
    1%
6 of 7 providers
§ 5

Deployments over time

Deployments published per month since Nov 2025. The busiest month was May 2026, with 120.

Compare momentum across the record
The lighter bar is Nov 2026, still in progress: 0 so far.
§ 7

The highest-ranked deployments

Ranked by innovativeness adjusted for age. Every figure above is computed from records like these.

Only records with high or medium evidence strength are ranked.

All 1,056 deployments

No records to show yet.