EY
AI Implementations & Use Cases
Hyperscaler mix
Filter EY's implementations by Microsoft, AWS, or GCP provider evidence.
How EY builds AI
Build / Buy / Compose across this partner's documented cases
13 of 21 cases classified (62%) · Compare all use-case types
Reported outcomes
4 cases report measurable results
−50%
Customer experience
median · 3 metrics
+55%
Automation & deflection
median · 2 metrics
+30%
Productivity & throughput
median · 1 metric
Medians of results published in EY cases, normalized for comparability. See all benchmarks →
Evidence persistence
14 of 15 judgeable cases are still publicly referenced · 7 show the organization expanding AI use · 1 lost their public footprint.
Durability of public evidence, not whether systems remain in production. How this is measured →
All Use Cases (21)
Novo Nordisk Scales to 2,500+ Use Cases with Secure Generative AI Using Amazon Bedrock
Novo Nordisk, a multinational pharmaceutical company based in Denmark, wanted to democratize employee innovation by enabling secure and compliant use of generative AI in nonregulated processes.They developed a self-service generative AI platform on AWS using Amazon Bedrock, DynamoDB, and AWS Lambda, enabling employees to build, customize, and share chatbots.The solution reduced innovation cycle time from months to days and lowered operational costs, resulting in over 25,000 employees creating chatbots for more than 2,500 use cases across various workflows.
MicrosoftNurses streamline clinical documentation and reduce burnout with AI-powered workflows
Microsoft expanded Dragon Copilot with specialized ambient intelligence for nursing workflows, providing clinicians, particularly nurses, with AI-driven documentation, clinical insights, and workflow automation.Dragon Copilot now enables ambient listening to transform nurse-patient conversations into structured documentation and supports secure integration of partner-developed AI extensions.The extensible ecosystem helps providers access trusted clinical content (Elsevier, Wolters Kluwer UpToDate, OpenEvidence), automate revenue management, and surface actionable patient insights from partners like Canary Speech and Atropos Health.Ambient AI features were co-developed with frontline nurses at major US health systems such as Mercy and are in early use at Baptist Health, showing improved diagnostics and reduced disruption to workflows.Key innovations include fast flowsheet capture, embedded content, and hands-free automation for nurse tasks, aiming to decrease burnout and administrative load.Copilot Studio provides a foundation for building AI agents and integrating partner apps, ensuring that generative outputs are reliable and secure for healthcare contexts.Press Ganey and others layer voice insights and real-time engagement on top of core documentation workflows.Overall, the approach converts complex, dispersed administrative work into unified, AI-driven processes, freeing up time for patient care.
Nordic Insurer Streamlines Claims Processing and Boosts Customer Service
A leading Nordic insurance company modernized its claims processing by partnering with EY to implement an AI-powered solution on Microsoft Azure. The previous manual claims process was slow, labor-intensive, and relied on agents to examine large volumes of unstructured data from invoices, medical bills, and receipts. This resulted in processing delays, lower agent productivity, and reduced customer satisfaction.EY analyzed the insurer’s technology landscape and business needs to design a solution with EY Fabric Document Intelligence, leveraging machine learning, OCR, and NLP for document digitization and automation.Agents now upload scanned claims, which are pre-processed, cleansed, and analyzed for relevant data extraction. The solution converts unstructured documents into structured data, which is automatically integrated with the insurer’s core claims system.This has increased operational efficiency, with 70% of documents now correctly extracted and classified, allowing near real-time claims processing. Agents are freed to focus on personalized customer interactions, enhancing service quality and satisfaction.The solution is scalable and transparent, supporting ongoing value creation and global expansion efforts for the insurer. The project involved cross-country collaboration and is a model for industry-wide digital transformation and human-centered AI adoption.
MicrosoftPartners Drive Automation and Efficiency Across Industries with AI-Powered Solutions
Microsoft partners including Celebal Technologies, Neudesic, Wipro, and EY are leveraging Microsoft Azure AI, Cognitive Services, Azure OpenAI, and Azure Machine Learning to automa...
MicrosoftKerry Group automates financial operations and tax compliance
Ernst & Young LLP (EY) delivers transformation in financial operations for clients including Kerry Group, focusing on efficiency, automation, and compliance. Using a human-centric advisory model, EY deploys Microsoft Dynamics 365, Power Platform, and Microsoft 365 Copilot as core technologies to address widespread finance challenges. Strategies include a rapid foundation methodology to reduce onboarding risks and accelerate business transformation. EY leverages a global network to ensure that local and global compliance requirements are met. Notable outcomes for Kerry Group include significant time savings by automating repetitive tasks in finance workflows, improved reporting accuracy, and reduced manual tax reconciliation. A global media and communications organization also benefited by standardizing and automating tax and regulatory reporting across dozens of countries. EY’s approach emphasizes deep client understanding and change management to maximize technology adoption and long-term productivity improvements.EY’s methodology facilitated change agents in Kerry Group, resulting in sustained support and technology adoption post-implementation. The solution extended to legacy ERP modernization and reducing manual interventions, leading to scalable, industry-specific results for clients.The article highlights sector-wide transformation across finance, driven by Microsoft’s AI technologies and EY’s specialized consulting and support.
EY and Microsoft equip young professionals with essential AI skills
EY and Microsoft launched the AI Skills Passport (AISP) to address the AI skills gap, offering a free online program to individuals aged 16 and above. The course explores AI fundam...
MicrosoftGrants Accelerator Transforms Government Grants Using Microsoft AI
The EY Grants Accelerator, supported by Microsoft AI and Copilot technologies, revolutionizes public grants management with fraud detection, compliance monitoring, and fund transpa...
Omnicom harmonizes global automation with unified low-code platform
Omnicom, a major advertising and marketing services conglomerate, undertook a significant digital transformation to unify and scale automation across its global network of agencies. Facing disparate automation solutions and the need for rapid, enterprise-wide automation growth, Omnicom collaborated with EY to establish a Center of Excellence and adopt Microsoft Power Platform—including Power Automate, Power Apps, Power Virtual Agents, and Azure OpenAI services. The platform provided a unified approach to process automation, AI augmentation, and knowledge management. EY’s consulting role spanned governance setup, value assessment, solution rollout, and best practices benchmarking. Within six months, Omnicom expanded from 10 to over 100 automation use cases, creating an enterprise governance model that accelerated knowledge sharing and productivity. The initiative lowered manual workload, democratized automation via low-code/no-code tools, and leveraged generative AI for enterprise intelligence. The organization now focuses on high-value automation, impact measurement, and citizen development enablement.The automation journey was catalyzed by the COVID-19 pandemic, driving the strategic need for resilient operations. Through a combination of strategic consulting and cloud technology adoption, Omnicom successfully scaled digital transformation and is recognized as an automation leader in its sector.
MicrosoftBrazilian Enterprises Boost ESG Performance Through Digital Transformation
Many Brazilian energy and utilities firms are advancing their ESG (Environmental, Social, and Governance) efforts by implementing Microsoft AI, machine learning, automation, and Io...
MicrosoftNordic Insurer Streamlines Claims Processing with AI-Driven Automation
A leading insurance company in the Nordics partnered with EY to overhaul its slow and manual claims processing system. The insurer’s challenge was the painstaking manual review of ...
BioIntelliSense enables proactive patient care with continuous monitoring
EY partnered with BioIntelliSense to bring real-time, AI-powered wearable monitoring to US healthcare. Leveraging a medical-grade wearable and Microsoft AI analytics, the system mo...
MicrosoftEY streamlines credential verification and onboarding in HR and healthcare
EY developed and implemented a solution using Microsoft Entra Verified ID and identity orchestration to address challenges in employment and supplier credential validation, initial...
MicrosoftEY transforms Microsoft’s risk management with AI-powered solution
EY implemented a cutting-edge risk management system for Microsoft using Power Platform, Azure AI, and Dynamics 365. The solution, known as EY Virtual, automates invoice reviews gl...
MicrosoftMicrosoft Dynamics and Copilot Drive Efficiency for Enterprises
Through its Business Applications Alliance with Microsoft, EY is leveraging Microsoft Dynamics 365, Power Platform, and Copilot to aid enterprises in multiple domains including fra...
Microsoft legal streamline compliance with AI-powered automation
Microsoft's legal teams partnered with EY Law to address the growing complexity of regulatory compliance by developing a generative AI tool that integrates with the EY Global Tax P...
MicrosoftHastings Direct transforms insurance with AI-powered cloud modernization
Hastings Direct, a leading UK-based insurer, undertook a multi-year transformation to modernize its technology infrastructure, moving from legacy systems to a cloud-native environment on Microsoft Azure in partnership with Snowflake and EY. The initiative aimed to create a digital-first insurer, leveraging AI and advanced analytics to address challenges in pricing, fraud detection, and customer engagement.The transformation enabled the consolidation of multiple data sources into Snowflake’s AI Data Cloud, facilitating democratized, secure, and streamlined access to crucial data across the organization.The telematics-powered 'YouDrive' product and broader machine learning capabilities have allowed the company to identify and reward low-risk customers with lower premiums.Automation and self-service analytics replaced extensive manual processes, resulting in faster underwriting, real-time pricing updates, and dramatic improvements in operational speed and efficiency.The transition to a 100% cloud and data-driven model empowered cross-functional teams and fostered a culture of innovation, driving ongoing business improvements.Hastings Direct's approach demonstrates the impact of strategic partnerships in enabling rapid adoption of new AI and data technologies and maintaining a competitive edge in the insurance market.Real savings have been delivered to customers through AI-powered risk assessment and fraud reduction, amidst an industry challenged by increased costs and claim frequencies.
MicrosoftConagra Brands elevates operations and branding with AI-powered solutions
Conagra Brands, a leading North American food company, has advanced its artificial intelligence solutions through a human-centered approach, prioritizing responsible use of AI to drive efficiencies and empower employees.Working in collaboration with Microsoft and consulting partner EY, Conagra integrates generative AI and intelligent automation across IT, supply chain, R&D, demand science, and branding operations.Key applications include using Microsoft Power Platform and Azure OpenAI Service to drive productivity, automate routine tasks, and develop tools for better labeling accuracy and traceability.A notable project saw Microsoft and Conagra develop automated product labeling during a hackathon, resulting in improved information accuracy and quality assurance.With EY, Conagra is developing generative AI models to create branded imagery tailored for marketing and advertising, improving design processes by fine-tuning datasets and automating content creation.Conagra’s existing AI initiatives include analyzing complex data systems for product innovation, understanding consumer demand trends, and tracking shipments in the supply chain for greater visibility and loss prevention.The initiative delivers measurable results such as faster decision-making, enhanced employee empowerment, streamlined content creation, and increased supply chain tracking.Leadership at Conagra highlights their goal to use digital capabilities to drive continuous innovation and respond to market trends quickly.The company’s efforts blend IT and business strategy, providing a robust technology foundation for rapid solution development across teams.The partnership underlines Conagra’s focus on operational efficiency, innovation, and transformation through responsible use of Microsoft-led AI technologies.
MicrosoftMicrosoft Streamlines Global Customer Support Operations
Microsoft launched Dynamics 365 Contact Center, a global Contact Center as a Service (CCaaS) solution designed to scale for enterprises worldwide. The platform integrates advanced generative AI, Copilot automation, and intelligent routing to streamline customer support across digital and voice channels. Unlike previous solutions, it is CRM-agnostic, supporting not only Dynamics 365 but also Salesforce and custom CRMs, enabling broader adoption. Automation from Nuance AI and Copilot Studio enables self-service and IVR, while agents receive AI-powered tools such as sentiment analysis, live translation, real-time conversation summaries, transcription, email drafting, and contextual assistance. Analytics dashboards empower leaders to optimize KPIs and workforce productivity. With prebuilt integrations and 17 major global system integrators ready at launch, Microsoft’s internal Customer Service and Support organization used the platform to achieve notable efficiency and service gains.The platform is immediately available globally, supporting over 240 countries and 30 languages.
Bayer pilots Generative AI tool to revolutionize agriculture support
Bayer, in collaboration with Microsoft and EY, has launched an innovative Generative AI system to transform agronomic advisory services. The system leverages Bayer's proprietary ag...
MicrosoftSupply Chain Leaders Improve Logistics Agility and Automation
The Microsoft Supply Chain Platform offers an open, composable solution that enables organizations to harmonize disparate supply chain data and unlock new insights. By integrating Azure, Dynamics 365, Microsoft Teams, Power Platform, Dataverse, and Supply Chain Center, customers gain enhanced supply chain visibility and real-time collaboration. The platform supports native integration with existing ERP and legacy solutions, with automation capabilities for order fulfillment, predictive analytics for supply constraints, and AI-powered workflows. Early adopters such as C.H. Robinson, FedEx, FourKites, and Overhaul are leveraging these capabilities. Global consulting partners like Accenture, Avanade, EY, KPMG, PwC, and TCS facilitate implementations and domain expertise. The system's modularity enables organizations to extend ecosystem solutions, anticipate disruptions, and reduce manual effort, driving both agility and sustainability.
MicrosoftDaimler Trucks, iFit, and Kraft Heinz Boost Supply Chain Agility and Sustainability
The Microsoft Supply Chain Platform enables organizations like Daimler Trucks North America, iFit, and Kraft Heinz to tackle complex supply chain challenges by integrating fragmented supply chain data across legacy systems. The platform leverages a composable approach, combining Azure, Dynamics 365 Supply Chain Management, Microsoft Teams, Power Platform, and Dataverse to improve visibility and orchestrate actions across all supply chain touchpoints.Partners including Accenture, Avanade, EY, KPMG, PwC, and TCS contributed industry expertise and solution integration.The adoption of the Microsoft Supply Chain Center, a command center that harmonizes multi-system data, facilitates AI-powered demand insights and intelligent fulfillment automation, supporting proactive, data-driven decision making.Real-world implementations delivered end-to-end visibility, risk mitigation, sustainable supplier selection, and optimized inventory allocation, supported by advanced Azure AI models.Customers reported improved transportation cost optimization, real-time supply chain collaboration, and operational efficiencies that foster high agility and sustainability.Microsoft's solution is extensible, enabling connections with external partners for order and logistics modules, and leverages Teams for real-time supplier engagement.