What challenges did Kementerian Agama Republik Indonesia face before AI implementation?

The Pusaka app needed budget optimization while remaining focused on public services. The original environment had high operational costs and complex infrastructure management. The app needed a scalable, secure, cost-effective platform for public services and document digitization.

What was the impact of the AI solution?

The new architecture improved scalability and flexibility during peak usage. Application response times became faster and more reliable. WAF reduced security incidents and the migration reduced operational costs. The modernization created a benchmark foundation for future cloud initiatives and plans to add machine learning analytics and predictive insights.

Source

AlibabaProductionEvidence: Medium55/100

Kementerian Agama Republik Indonesia improves Pusaka SuperApps on Alibaba Cloud

Use case typePublic sector automationUpdated 5 days ago

Kementerian Agama Republik Indonesia (Ministry of Religious Affairs Republic of Indonesia) modernized its Pusaka SuperApps digital public-service portal on Alibaba Cloud to optimize budget, reduce operational complexity, and improve scalability, reliability, and security for religious information, Hajj/Umrah, education, and document services.

Organization: Kementerian Agama Republik Indonesia
Industry: Public Sector
Location: Indonesia
Published: July 2026

Reported outcomes

Strategic outcomes

Cost efficiencyReduced operational costsSpeed & agilityImproved scalability and flexibilityCustomer experience & trustFaster and more reliable response timesRisk & complianceReduced security incidentsInnovation & cultureBenchmark for future initiatives

Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks

Customer: Kementerian Agama Republik Indonesia
Provider: Alibaba
Maturity: Production
Linked source: Alibaba Cloud Customers

Customer identity supportedSource describes one deploymentMaturity supported

Primary read

Use case focus

Showing 2 of 2

1Public sector automation
2Infrastructure modernization

The Pusaka app needed budget optimization while remaining focused on public services.
The original environment had high operational costs and complex infrastructure management.
The app needed a scalable, secure, cost-effective platform for public services and document digitization.

Alibaba Cloud deployed the app in a microservices-based architecture using Container Service Kubernetes (ACK) with node auto scaling.
The solution used ApsaraDB RDS for MySQL with Multi-AZ high availability, Tair for caching, and Web Application Firewall for protection.
Server Migration Center, Data Transmission Services, and Managed Services supported migration with minimal downtime.

Technologies

Alibaba Cloud Container Service for Kubernetes (ACK)Alibaba Cloud Web Application Firewall ApsaraDB RDS for MySQL Tair (Redis OSS-compatible)Data Transmission Service (DTS)Server Migration Center (SMC)Managed Services

The new architecture improved scalability and flexibility during peak usage.
Application response times became faster and more reliable.
WAF reduced security incidents and the migration reduced operational costs.
The modernization created a benchmark foundation for future cloud initiatives and plans to add machine learning analytics and predictive insights.

Architecture

Pusaka SuperApps was re-platformed to a microservices architecture on Alibaba Cloud using ACK with node auto scaling, ApsaraDB RDS for MySQL Multi-AZ, Tair caching, WAF, and migration support through SMC, DTS, and Managed Services.

Sources & evidence1

Evidence: Medium55/100Evidence strength