What challenges did Sarawak Information Systems (SAINS) face before AI implementation?

SAINS needed high disaster resilience and fast recovery for hundreds of applications while meeting data sovereignty expectations of key customers. The company also needed broader digital transformation support for government-critical systems and future cloud services.

What was the impact of the AI solution?

The solution improved the speed and reliability of disaster recovery. It enabled quicker service restoration and increased resilience and continuity for government-critical systems. The multi-tenant cloud platform also expanded SAINS' ability to offer cloud services to customers. SAINS also described future collaboration to streamline operations and measure and reduce carbon footprint through AI sustainability solutions.

Source

AlibabaProductionEvidence: Medium55/100

SAINS (Sarawak Information Systems): disaster-resilient cloud operations with Apsara Stack and cloud DR on Alibaba Cloud

Use case typeInfrastructure modernizationUpdated 4 days ago

Sarawak Information Systems (SAINS) is a Malaysia-based ICT system integrator and solutions provider wholly owned by the Sarawak State Government. The company implemented private cloud-based platforms with automatic disaster recovery from Alibaba Cloud to improve service reliability, speed restoration, and meet data sovereignty expectations for key customers. SAINS also modernized its application architecture with Apsara Stack, dual availability zones, and cloud-platform-level disaster recovery failover to support future AI-enabled and sustainability-oriented operations.

Organization: Sarawak Information Systems (SAINS)
Industry: Public Sector
Location: Malaysia
Published: July 2026

Reported outcomes

Strategic outcomes

Risk & complianceImproved disaster recovery and service restorationRisk & complianceStrengthened continuity for government-critical systemsOther strategic outcomeExpanded ability to offer cloud services

Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks

Customer: Sarawak Information Systems (SAINS)
Provider: Alibaba
Maturity: Production
Linked source: Alibaba Cloud

The company modernized its application architecture into cloud-native microservices with Apsara Stack and deployed a dual availability zones architecture with active-active applications and active-passive databases

Customer identity supportedSource describes one deploymentMaturity supported

Primary read

Use case focus

Showing 2 of 2

1Infrastructure modernization
2Disaster recovery

SAINS needed high disaster resilience and fast recovery for hundreds of applications while meeting data sovereignty expectations of key customers.
The company also needed broader digital transformation support for government-critical systems and future cloud services.

SAINS implemented private cloud-based platforms with automatic disaster recovery capabilities from Alibaba Cloud.
It used cloud-platform-level disaster recovery failover to switch to a secondary availability zone in a disaster scenario.
The company modernized its application architecture into cloud-native microservices with Apsara Stack and deployed a dual availability zones architecture with active-active applications and active-passive databases.
Alibaba Cloud services cited in the article include ApsaraDB RDS for MySQL, Elastic Compute Service (ECS), and Web Application Firewall (WAF).

Technologies

Apsara Stack ApsaraDB RDS for MySQL Elastic Compute Service (ECS)Web Application Firewall (WAF)

The solution improved the speed and reliability of disaster recovery.
It enabled quicker service restoration and increased resilience and continuity for government-critical systems.
The multi-tenant cloud platform also expanded SAINS' ability to offer cloud services to customers.
SAINS also described future collaboration to streamline operations and measure and reduce carbon footprint through AI sustainability solutions.

Architecture

Private cloud-based platforms on Apsara Stack with automatic disaster recovery, cloud-platform-level DR failover to a secondary availability zone, and dual availability zones with active-active applications and active-passive databases.

Sources & evidence1

Evidence: Medium55/100Evidence strength