What challenges did Central Denmark Region face before AI implementation?

Hospital administrative and clinical support processes heavily relied on manual operations. Data entry tasks were repetitive and time-consuming, leading to inefficiency. Manual workflows created pressure on hospital staff, reducing time available for patient care. Integration across 1400+ hospital applications was slow and expensive using traditional IT approaches. Digital transformation required staff engagement and buy-in for sustained process improvements.

What was the impact of the AI solution?

Automated nearly 80 hospital processes since 2019. Reduced one pharmacy process from 1 million to 40,000 manual keystrokes per year (50x reduction). Freed up over 50,000 work hours in one year. Improved staff satisfaction and capability to provide patient care. Achieved one of Europe's largest public sector RPA licenses (30,000 users).

Source

Microsoft

Central Denmark Region accelerates hospital efficiency with RPA automation

Use case typeHealthcare workflow automationUpdated Jun 13, 2026

Central Denmark Region (CDR) manages hospitals and medical facilities across Denmark, striving to provide high levels of service and patient care. CDR's Customer and Support department sought ways to improve daily operations and clinical support through automation. By leveraging UiPath RPA on Microsoft Azure, nearly 80 hospital processes were automated, from pharmacy data entry to blood order workflows in ICUs. Automation has drastically reduced manual keystrokes, freed staff from repetitive tasks, and improved both efficiency and job satisfaction. Staff can now focus more on patient care, with RPA deployment times dropping from years to days thanks to a centralized yet locally-empowered automation Center of Excellence. Integration with ServiceNow streamlined automation requests, and a community of 50 local developers continuously creates and tailors automations for their needs. The program is one of Europe's largest in the public healthcare sector.

Organization: Central Denmark Region
Industry: Public Sector
Location: Denmark

Reported outcomes

50x

quantified impactAutomation & deflection

Strategic outcomes

Speed & agilityAccelerated automation delivery to daysScale & capacityAutomated nearly 80 hospital processesCustomer experience & trustImproved staff capacity for patient careNew product / capabilityEstablished a reusable automation capability

Primary read

Use case focus

Showing 3 of 4

1Robotic process automation for hospital administration
2Automated data entry in pharmacy management
3Streamlined ICU blood ordering with RPA

Hospital administrative and clinical support processes heavily relied on manual operations.
Data entry tasks were repetitive and time-consuming, leading to inefficiency.
Manual workflows created pressure on hospital staff, reducing time available for patient care.
Integration across 1400+ hospital applications was slow and expensive using traditional IT approaches.
Digital transformation required staff engagement and buy-in for sustained process improvements.

Implemented UiPath RPA software hosted on Microsoft Azure.
Integrated RPA workflows with ServiceNow for automation requests and approvals.
Established a Center of Excellence to empower local teams and ensure reusability.
Developed a community of 50 RPA developers within hospital teams.
Enabled local automation adaptation, speeding delivery from concept to production to as little as 10 working days.

Technologies

UiPath ServiceNow Now Assist Azure

Automated nearly 80 hospital processes since 2019.
Reduced one pharmacy process from 1 million to 40,000 manual keystrokes per year (50x reduction).
Freed up over 50,000 work hours in one year.
Improved staff satisfaction and capability to provide patient care.
Achieved one of Europe's largest public sector RPA licenses (30,000 users).

Architecture

UiPath RPA robots hosted on Microsoft Azure automate hospital processes. Automations are requested and approved via ServiceNow. Code is managed centrally and reused by a community of local hospital RPA developers. The Center of Excellence oversees standards, while local staff tailor robots for specific workflows, supported by integration with ServiceNow's service desk and configuration databases.

Implementation partners1

UiPath

Sources & evidence1

Groundedness: Unavailable

Primary source

AI-generated summary. Verify important details with the linked sources before relying on this case.

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Customer evidence