Sedgwick transforms insurance claims automation with Sidekick+ AI integration

Sedgwick, a leading global provider of claims management and technology solutions, has significantly advanced its use of AI to transform claims processing. Building on decades of experience, Sedgwick has integrated Microsoft's Azure OpenAI technology, specifically ChatGPT, into its proprietary Sidekick+ claims workflow. The enhancements enable automatic summarization of medical documents and AI-driven guidance for clinical claims management. MySedgwick, the company's self-service tool, has also been upgraded with AI chat features for real-time claimant support. These updates are designed to speed up claims resolution, improve productivity for claims professionals, and elevate the digital customer experience. During its initial pilot, Sidekick+ processed over 50,000 documents, demonstrating greater than 98% accuracy in automatic summarization. The new care guidance module uses AI and machine learning to proactively identify and escalate high-severity claims. Sidekick+ and supporting tools have strengthened the broader technology suite at Sedgwick, which serves premier global employers and insurers. These comprehensive enhancements in AI, predictive modeling, and real-time chat support have garnered industry recognition, including a CIO 100 Award for innovation. The technology is deployed at scale, supporting a global client base. Sedgwick's advancements represent a noteworthy implementation of generative AI in the insurance industry, directly impacting both operational efficiency and client satisfaction.