Sedgwick

Sedgwick boosts efficiency in insurance claims processing with AI-powered Sidekick Agent

Sedgwick · Claims automation · Microsoft

Sedgwick, a global leader in risk and claims administration, launched Sidekick Agent through a technology collaboration with Microsoft, utilizing Azure OpenAI Service and Azure AI Document Intelligence. The Sidekick Agent integrates generative and agentic AI within Sedgwick’s proprietary claims management systems. Its implementation delivers real-time guidance to claims professionals, promotes efficient decision-making, and offers advanced analytics around claim durations and reserves. Sidekick Agent also enhances quality assurance and compliance, helping the company address talent shortages and onboard new staff with AI-driven support. Integrated into day-to-day workflows, this solution positions Sedgwick at the forefront of AI adoption in insurance claims automation, improving workflow efficiency, claimant experience, and overall claim outcomes.

AgenticProduction

Sedgwick transforms insurance claims automation with Sidekick+ AI integration

Sedgwick · Claims automation · Microsoft

Sedgwick, a leading global provider of claims management and technology solutions, has significantly advanced its use of AI to transform claims processing. Building on decades of experience, Sedgwick has integrated Microsoft's Azure OpenAI technology, specifically ChatGPT, into its proprietary Sidekick+ claims workflow. The enhancements enable automatic summarization of medical documents and AI-driven guidance for clinical claims management. MySedgwick, the company's self-service tool, has also been upgraded with AI chat features for real-time claimant support. These updates are designed to speed up claims resolution, improve productivity for claims professionals, and elevate the digital customer experience. During its initial pilot, Sidekick+ processed over 50,000 documents, demonstrating greater than 98% accuracy in automatic summarization. The new care guidance module uses AI and machine learning to proactively identify and escalate high-severity claims. Sidekick+ and supporting tools have strengthened the broader technology suite at Sedgwick, which serves premier global employers and insurers. These comprehensive enhancements in AI, predictive modeling, and real-time chat support have garnered industry recognition, including a CIO 100 Award for innovation. The technology is deployed at scale, supporting a global client base. Sedgwick's advancements represent a noteworthy implementation of generative AI in the insurance industry, directly impacting both operational efficiency and client satisfaction.

Scaled Production

Sedgwick's use of Generative AI with Microsoft Azure OpenAI GPT-4 in Insurance Claims Industry

Sedgwick · Intelligent document processing · Microsoft

Sedgwick, a global provider of risk and integrated business solutions in insurance, integrated Azure OpenAI's GPT-4 into their claims management system to enhance claims processing effectiveness, security, and compliance.

Sedgwick streamlines insurance claims management with AI-powered Sidekick

Sedgwick · Claims automation · Microsoft

Sedgwick, a leading claims management provider, introduced Sidekick, an AI-powered internal application leveraging Microsoft Azure OpenAI GPT-4 to enhance the workflow of insurance claims professionals. Designed entirely on Azure, Sidekick integrates with Sedgwick's existing platform suite to automate administrative workflow in claims processing. The application enables users to summarize documentation, classify data, and analyze claim files more efficiently. Employees can scan and process PDF claim documents, generating content summaries and highlighting critical data for claims review. Sidekick aims to accelerate claims handling, improve documentation accuracy, and boost employee job satisfaction by reducing manual administrative work. Future plans include intelligent risk identification and trend analysis. The overarching goal is to empower claims professionals to focus on more client-centric and value-added activities.

Sedgwick Sidekick: Claims Automation with Microsoft Azure OpenAI

Sedgwick · Claims automation · Microsoft

Sedgwick launched Sidekick, an internal tool using Microsoft OpenAI tools and services in its secure Azure environment to help claims professionals. The application automates claims document summarization, classification, and information extraction and is expected to expand into claim summaries, risk factor detection, and trend analysis.