Deutsche Telekom

T-Systems MMS enhances office management with real-time smart spaces

T-Systems MMS · Building management · Microsoft

T-Systems MMS collaborated with EnOcean and Microsoft to develop a Smart Spaces platform utilizing Azure IoT Hub, delivering real-time occupancy monitoring and flexible workspace management for offices and commercial properties. Energy-harvesting EnOcean sensors provide battery-free, low-maintenance occupancy and environmental data. These are integrated and managed on Azure, supporting digital twins for scalable and efficient administration. The solution enables real-time bookings, space utilization insights, and hygiene management via apps and web, helping both employees and cleaning staff optimize workflows. Smart Spaces is open, scalable, and interoperable, supporting small pilots to 500+ sensors, and enhances sustainability through energy-efficient sensors and data-driven workspace allocation.

Production

Deutsche Telekom Empowers Employees with Secure AI Concierge for Knowledge Access

Deutsche Telekom · Staff assistant · Microsoft

Deutsche Telekom confronted significant challenges regarding employee access to critical knowledge across customer care, finance, HR, and legal departments. Legacy internal search systems were slow, scattered, and difficult to use, resulting in customer care agents putting callers on hold and internal teams spending extra minutes searching for policy or documentation information. To solve this, Deutsche Telekom partnered with Glean to develop 'AskT', an AI-powered employee concierge. AskT centralizes and secures company knowledge, enabling employees to instantly retrieve essential information without the risks associated with consumer AI tools. Customer care agents can now deliver faster, real-time support while HR and other business units benefit from simplified access to relevant content. AskT integrates more data sources monthly, growing smarter over time, and enforces strict access controls to maintain security and compliance. The platform has had a significant impact, reducing average search time from over two minutes to just 18 seconds, and enabling AI to summarize large sets of documents in seconds, driving efficiency and productivity across the business.

Deutsche Telekom and T-Systems recognized for AI-powered business services

Deutsche Telekom · AI platform · Microsoft

Deutsche Telekom and its subsidiary T-Systems have been recognized as leaders in generative AI services and Microsoft cloud solutions in Germany, according to the ISG Provider Lens study. T-Systems is known for its advanced AI projects and managed services—including Managed Copilot and Cognitive Services—especially for large enterprises. Deutsche Telekom focuses on supporting SMEs with tailored Copilot solutions, LLMs, and integrated telecom and Microsoft Teams services. Both have consistently achieved top rankings across Microsoft Azure, Dynamics 365, Microsoft 365, Power Platform, and SAP on Azure services in the German market. The companies emphasize compliance, local data protection, and industry expertise. Their offering includes end-to-end managed services, GenAI, integrated Teams telephony, and market-specific Azure solutions. These capabilities help clients streamline operations, ensure regulatory compliance, and accelerate digital transformation.

Deutsche Telekom Launches Secure Business GPT Platform for Enterprises

Deutsche Telekom · Customer service automation · Microsoft

Deutsche Telekom has developed Business GPT, a secure generative AI solution hosted on Microsoft Azure Cloud with European data residency. This platform offers a modular, enterprise-grade AI assistant designed for document automation, content creation, customer service, translation, and knowledge management, supporting rigorous German data privacy and security standards. Business GPT can integrate company-specific content and data sources to deliver relevant and confidential responses, and features API access, internet search, and the ability to deploy as an interactive avatar in retail and online environments. With multi-tiered, fixed-price licenses, enterprises can streamline AI adoption and management while centralizing cost control, facilitating scalable, secure AI integration for productivity and digital transformation across sectors.

Agentic

Deutsche Telekom transforms pan-European customer service with cloud-based platform

Deutsche Telekom · Customer service automation · Microsoft

Deutsche Telekom, one of Europe's largest telecommunications companies, is migrating its entire customer service operations across 11 countries to Sprinklr Service, a cloud Contact Center as a Service (CCaaS) solution powered in part by Microsoft Azure AI. This move will impact over 40,000 agents, unifying previously fragmented legacy systems and integrating conversational AI to streamline workflows and customer experiences. The extensive migration demonstrates the scale and ambition of Deutsche Telekom's digital transformation, consolidating their contact center ecosystem for enhanced efficiency and innovation.

Multi-agent