TELUS
4 documented AI deployments at TELUS, across 1 industry. Each one links to the public source it was taken from.
Vancouver, Canada · Founded 1990 · telus.com/en · WikipediaSource: Wikidata, 2026-11-01
Public AI record
TELUS has 4 documented public AI cases on the hub, too few for a score. Customer service automation is common among peers but not yet documented at TELUS.
A record score appears once TELUS has 5 documented public cases. The peer comparison below already uses what is on record.
First documented case Jun 2026, latest Aug 2026. Cloud providers named: GCP.
Compared with peers
Against 14 other tech & comms companies on the hub.
What peers document
- Customer service automation8 of 14 peers57%
- AI development platform3 of 14 peers · here too21%
- Workflow automation3 of 14 peers21%
- Workflow orchestration3 of 14 peers21%
Gaps against the industry
- Customer service automation: 57% of peers, not documented at TELUS yet
Signature use cases
No peer on the hub documents data platform modernization or generative ai transformation.
Stack and approach vs peers
- Peer cases name Microsoft 72%, GCP 20%, AWS 15%.
- AI agents: 50% of TELUS's cases vs 56% for peers.
- Cases from the last 12 months: 100% vs 32% for peers.
Deployments
4 deployments at TELUS, newest first.
- 1 Aug 2026Tech & CommsCanada
TELUS Fuel iX built on Vertex AI to deploy thousands of custom generative AI solutions
TELUS · Generative AI transformation · GCP
TELUS built Fuel iX, a secure generative AI platform on Google Cloud that lets employees choose from 40+ AI models, with 90% of model traffic running through Vertex AI. Fuel iX is embedded into tools like Google Chat and Slack, powers a customer support tool, and supports parallel and multi-tool calling with Claude and Gemini. TELUS reports 47 large-scale gen AI products, 13,000+ custom AI solutions, 500,000+ hours saved, and 30% faster code shipping.
+30%product development speed - 23 Jul 2026Tech & CommsCanada
TELUS built its generative AI platform Fuel iX on Google Cloud using BigQuery, Gemini Enterprise and an agentic AI-ready data foundation
TELUS · Data platform modernization · GCP
TELUS built its generative AI platform Fuel iX on Google Cloud to unify siloed data, increase trust in enterprise data, and support proactive problem-solving, customer support, and engineering productivity across the company.
AgenticProduction
+30%shipping code speed improvement - 27 Jun 2026Tech & CommsCanada
TELUS Digital automates 30% of customer calls and resolves 87% faster with BigQuery and Gemini Enterprise Agent Platform
TELUS · Contact center modernization · GCP
TELUS Digital, part of TELUS, modernized customer experience operations for telecommunications support across chat, voice, and video. The company used BigQuery, Gemini Enterprise for CX, Gemini Enterprise Agent Platform, and Sensitive Data Protection to ingest and analyze 22 million annual calls, preserve conversational context across channels, generate real-time playbooks, and coach frontline staff.
AgenticProduction
−87%average time to resolve issues - 3 Jun 2026Tech & CommsCanada
TELUS enterprise gen AI data platform modernization with BigQuery and Vertex AI
TELUS · AI development platform · GCP
TELUS modernized its legacy on-prem data stack on Google Cloud to create a unified Enterprise Datahub for analytics and gen AI use cases. The company restructured more than 200 enterprise pipelines and migrated over 14 petabytes of data to BigQuery, using Cloud Composer and Dataflow for orchestration and transformation. TELUS partnered with Google Cloud and Onix to support code conversion, validation, and knowledge transfer for the multi-year modernization.
3,000 mappingsquantified impact
What it builds
AI development platform is the most common pattern in these deployments: 1.
Cloud providers named
GCP is named in 4 of these deployments.
- GCP100% of these4