TELUS

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TELUS has 2 source-linked AI deployments documented in AIUseCaseHub, across 1 industry and 1 country. Key partners include Onix.

Use Cases

Industries

Countries

Hyperscaler mix

See whether TELUS's cases are powered by Microsoft, AWS, GCP, or multiple providers.

How TELUS builds AIBuild, Buy & Compose — what they mean
Build — Custom, pro-code engineering — bespoke pipelines and SDKs (e.g. Bedrock, Vertex AI).
Buy — An off-the-shelf assistant or copilot, adopted as the main solution.
Compose — Low-code / no-code assembly (e.g. Copilot Studio, Power Platform, n8n).
Mixed — A combination of more than one of the above.

Build / Buy / Compose across this company's documented cases

50%

BuildBuyComposeMixed

2 of 2 cases classified (100%) · Compare all use-case types

Use case portfolio

Use case types at TELUS

AI development platform leads with 1 of 2 documented cases; 2 distinct types appear across the visible portfolio.

Ranked by documented casesShare of visible cases

Browse type directory

Reported outcomes

1 case reports measurable results

−87%

Time & speed

median · 1 metric

Medians of results published in TELUS cases, normalized for comparability. See all benchmarks →

Technology snapshot

What TELUS uses across visible cases

AI Agents appears in 1 of 2 indexed cases; 8 named technologies are mentioned, led by BigQuery.

Capability mix

AI Agents50%

Technologies mentioned

BigQuery2 Cloud Composer1 Cloud SQL1 Dataflow1 Gemini Enterprise Agent Platform1 Gemini Enterprise for CX1 Sensitive Data Protection1 Vertex AI1

All Use Cases (2)

GCP

TELUS Digital automates 30% of customer calls and resolves 87% faster with BigQuery and Gemini Enterprise Agent Platform

TELUS Digital, part of TELUS, modernized customer experience operations for telecommunications support across chat, voice, and video.The company used BigQuery, Gemini Enterprise for CX, Gemini Enterprise Agent Platform, and Sensitive Data Protection to ingest and analyze 22 million annual calls, preserve conversational context across channels, generate real-time playbooks, and coach frontline staff.

Tech & CommsJun 2026

Agent

GCP

TELUS enterprise gen AI data platform modernization with BigQuery and Vertex AI

TELUS modernized its legacy on-prem data stack on Google Cloud to create a unified Enterprise Datahub for analytics and gen AI use cases.The company restructured more than 200 enterprise pipelines and migrated over 14 petabytes of data to BigQuery, using Cloud Composer and Dataflow for orchestration and transformation.TELUS partnered with Google Cloud and Onix to support code conversion, validation, and knowledge transfer for the multi-year modernization.

Tech & CommsJun 2026

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