TELUS
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TELUS has 4 source-linked AI deployments documented in AIUseCaseHub, across 1 industry and 1 country. Key partners include Onix.
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Hyperscaler mix
See whether TELUS's cases are powered by Microsoft, AWS, GCP, or multiple providers.
How TELUS builds AI
Build / Buy / Compose across this company's documented cases
4 of 4 cases classified (100%) · Compare all use-case types
Use case portfolio
Use case types at TELUS
AI development platform leads with 1 of 4 documented cases; 4 distinct types appear across the visible portfolio.
Reported outcomes
3 cases report measurable results
+30%
Time & speed
median · 2 metrics
Medians of results published in TELUS cases, normalized for comparability. See all benchmarks →
Technology snapshot
What TELUS uses across visible cases
AI Agents appears in 2 of 4 indexed cases; 17 named technologies are mentioned, led by BigQuery.
Capability mix
All Use Cases (4)
TELUS Fuel iX built on Vertex AI to deploy thousands of custom generative AI solutions
TELUS built Fuel iX, a secure generative AI platform on Google Cloud that lets employees choose from 40+ AI models, with 90% of model traffic running through Vertex AI.Fuel iX is embedded into tools like Google Chat and Slack, powers a customer support tool, and supports parallel and multi-tool calling with Claude and Gemini.TELUS reports 47 large-scale gen AI products, 13,000+ custom AI solutions, 500,000+ hours saved, and 30% faster code shipping.
TELUS built its generative AI platform Fuel iX on Google Cloud using BigQuery, Gemini Enterprise and an agentic AI-ready data foundation
TELUS built its generative AI platform Fuel iX on Google Cloud to unify siloed data, increase trust in enterprise data, and support proactive problem-solving, customer support, and engineering productivity across the company.
TELUS Digital automates 30% of customer calls and resolves 87% faster with BigQuery and Gemini Enterprise Agent Platform
TELUS Digital, part of TELUS, modernized customer experience operations for telecommunications support across chat, voice, and video.The company used BigQuery, Gemini Enterprise for CX, Gemini Enterprise Agent Platform, and Sensitive Data Protection to ingest and analyze 22 million annual calls, preserve conversational context across channels, generate real-time playbooks, and coach frontline staff.
TELUS enterprise gen AI data platform modernization with BigQuery and Vertex AI
TELUS modernized its legacy on-prem data stack on Google Cloud to create a unified Enterprise Datahub for analytics and gen AI use cases.The company restructured more than 200 enterprise pipelines and migrated over 14 petabytes of data to BigQuery, using Cloud Composer and Dataflow for orchestration and transformation.TELUS partnered with Google Cloud and Onix to support code conversion, validation, and knowledge transfer for the multi-year modernization.
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