PwC
AI Implementations & Use Cases
Hyperscaler mix
Filter PwC's implementations by Microsoft, AWS, or GCP provider evidence.
How PwC builds AI
Build / Buy / Compose across this partner's documented cases
11 of 18 cases classified (61%) · Compare all use-case types
Reported outcomes
5 cases report measurable results
−40%
Time & speed
median · 5 metrics
+60%
Productivity & throughput
median · 3 metrics
+30%
Revenue & growth
median · 1 metric
Medians of results published in PwC cases, normalized for comparability. See all benchmarks →
Evidence persistence
9 of 11 judgeable cases are still publicly referenced · 4 show the organization expanding AI use · 2 lost their public footprint.
Durability of public evidence, not whether systems remain in production. How this is measured →
All Use Cases (18)
Public sector enhances citizen services and operational efficiency with AI agents
This use case documents the strategic collaboration between PwC and Microsoft to support public sector organizations in their adoption of agentic AI. The initiative deploys intelligent automation and agentic AI powered by Microsoft Cloud to improve citizen satisfaction, governmental responsiveness, and operational efficiency.The article describes a playbook and framework guiding governments from digital maturity towards scalable deployment of AI agents. It details building foundational IT infrastructure (modern cloud and cybersecurity), upskilling public sector staff, and addressing ethical AI deployment and data privacy.By integrating agentic AI into core services, government institutions can automate workflows and accelerate decision-making, freeing human capacity for high-value tasks.The approach covers AI readiness assessment, maturity diagnostics, change management, and responsible implementation practices, emphasizing public trust and compliance.Collaboration leverages PwC’s public sector experience and Microsoft’s technology to ensure alignment with mission objectives and measurable results.AI agents support citizen-facing services as well as internal operations, from education to defense and beyond.Examples from European, African, and Latin American governments illustrate global impact, with three implementation stages: assistant, digital colleague, and autonomous agent.Results include improved service delivery speed, higher citizen satisfaction, operational cost savings, and future readiness for technological change.
Workday integrates digital agents to revolutionize workforce management
Workday has announced the launch of its Agent Partner Network and Agent Gateway, a global ecosystem that enables AI agents from leading technology companies, including Microsoft, Accenture, AWS, Deloitte, and PwC, to seamlessly integrate into its Agent System of Record (ASOR).This integration allows organizations to manage a blend of human and AI agents on a unified platform, streamlining operations in HR, finance, and payroll.The ASOR provides granular control over agent roles, data access, and actions, ensuring accountability and alignment with business objectives.Workday’s Agent Gateway leverages shared protocols to promote collaboration and automation across partner solutions.Agents available via Marketplace include recruitment, financial audit, payroll, and talent mobility capabilities.The platform facilitates secure onboarding and management of partner AI solutions for improved workforce agility and transparency.Partners can easily connect their agents, triggering real-time support and workflow automations for Workday customers.Examples include automating interview scheduling and employee onboarding, demonstrating practical, cross-system operational improvements.End-to-end architecture outlines how Agent Gateway leverages protocols for seamless multi-agent communication.The initiative responds to changing workforce dynamics, where humans and digital agents increasingly collaborate.Industry leaders view the ASOR as foundational for ethically managing the hybrid digital workforce, ensuring measurable outcomes, compliance, and cross-platform innovation.
PwC Switzerland champions legal transformations with Microsoft Azure
PwC Switzerland undertook a cloud transformation leveraging Microsoft Azure, 365, and Power Platform. This initiative aligns with Swiss data privacy laws, demonstrating how advance...
MicrosoftTeladoc Health streamlined global systems using PwC
Teladoc Health partnered with PwC for Project Fusion to unify its systems following rapid expansion. Using Oracle Fusion for ERP and Salesforce for CRM, Teladoc created a single in...
MicrosoftPwC and Microsoft modernize financial services
In collaboration with Microsoft, PwC has developed modern financial solutions tailored to address challenges in risk management, fraud detection, and operational efficiency. Using ...
MicrosoftPepsiCo and Insurers Streamline Operations with PwC's Multi-Agent AI Platform
PwC launched its AI Agent Operating System (OS), a platform designed to reshape enterprise workflows across multiple industries by integrating AI agents via major cloud platforms—including Microsoft Azure, AWS, and Google Cloud. The system aims to simplify the management of complex AI workflows and enables rapid deployment of customized, interoperable AI agents integrated with enterprise data and business processes. Key features include automation dashboards, compliance with major security protocols (such as FIPA-ACL), real-time agent learning, cross-cloud orchestration, and seamless connections with diverse business tools. Notable end users like PepsiCo and large insurance companies have leveraged the platform for significant improvements in supply chain, marketing, fraud detection, customer support, and recruitment. Documented results include major operational gains such as faster claims handling, improved hiring processes, and substantial campaign conversion uplifts. The platform supports multi-cloud, multi-agent, and context-aware execution models and demonstrates clear, documented business impacts. Companies from manufacturing to finance to marketing have reported substantial gains in efficiency, accuracy, and cost savings.
AI agents and digital transformation propel global manufacturers forward
At Hannover Messe 2025, Microsoft and key partners demonstrated the real-world impact of AI agents across the manufacturing industry. Microsoft’s Factory Operations Agent and Facto...
Brazilian Enterprises Boost ESG Performance Through Digital Transformation
Many Brazilian energy and utilities firms are advancing their ESG (Environmental, Social, and Governance) efforts by implementing Microsoft AI, machine learning, automation, and Io...
MicrosoftLeading European Real Estate Company Accelerates Data Modernization and Sustainability
PwC Germany collaborated with a leading European real estate and facility management company to revolutionize how they leverage data and AI. The company faced longstanding challenges unifying multiple systems and data structures across its many business domains, which led to slow project rollouts and underutilized insights. PwC Germany, as a Microsoft Partner of the Year, implemented Microsoft Fabric, Azure AI Services, and Microsoft 365 Copilot to deliver a fast, unified platform for analytics and AI use cases. Onboarding of developers and business users decreased from 18 months to just four months, and the shift allowed the company to operationalize multiple analytics and AI use cases in record time. With access to real-time analytics and improved collaboration, the company is now better equipped to implement sustainability strategies, reduce implementation costs, and streamline its operations. Seamless multi-cloud data integration and the empowerment of business users have increased efficiency and innovation.The success of this partnership demonstrates how industry leaders are leveraging Microsoft's integrated analytics platform to meet stringent business demands, promote climate transition goals, and deliver transformative business value.
PwC Germany boosts customer service efficiency in financial sector with AI voice platform
PwC Germany, in collaboration with Microsoft Germany and Parloa, is advancing customer service with a new AI-driven voice technology platform built on Microsoft Azure and Azure Ope...
MasOrange streamlines telecom customer service with AI-powered chatbot
MasOrange, a major Spanish telecommunications operator, faced mounting customer service challenges due to high call volumes and lengthy invoice-related queries. In response, PwC Sp...
Enterprises Enhance Contract Management with AI-Powered Insights
PwC, Microsoft, and Icertis have entered a strategic collaboration to deliver an AI-powered contract intelligence platform for enterprise customers. This platform leverages Microso...
MicrosoftSupply Chain Leaders Improve Logistics Agility and Automation
The Microsoft Supply Chain Platform offers an open, composable solution that enables organizations to harmonize disparate supply chain data and unlock new insights. By integrating Azure, Dynamics 365, Microsoft Teams, Power Platform, Dataverse, and Supply Chain Center, customers gain enhanced supply chain visibility and real-time collaboration. The platform supports native integration with existing ERP and legacy solutions, with automation capabilities for order fulfillment, predictive analytics for supply constraints, and AI-powered workflows. Early adopters such as C.H. Robinson, FedEx, FourKites, and Overhaul are leveraging these capabilities. Global consulting partners like Accenture, Avanade, EY, KPMG, PwC, and TCS facilitate implementations and domain expertise. The system's modularity enables organizations to extend ecosystem solutions, anticipate disruptions, and reduce manual effort, driving both agility and sustainability.
MicrosoftDaimler Trucks, iFit, and Kraft Heinz Boost Supply Chain Agility and Sustainability
The Microsoft Supply Chain Platform enables organizations like Daimler Trucks North America, iFit, and Kraft Heinz to tackle complex supply chain challenges by integrating fragmented supply chain data across legacy systems. The platform leverages a composable approach, combining Azure, Dynamics 365 Supply Chain Management, Microsoft Teams, Power Platform, and Dataverse to improve visibility and orchestrate actions across all supply chain touchpoints.Partners including Accenture, Avanade, EY, KPMG, PwC, and TCS contributed industry expertise and solution integration.The adoption of the Microsoft Supply Chain Center, a command center that harmonizes multi-system data, facilitates AI-powered demand insights and intelligent fulfillment automation, supporting proactive, data-driven decision making.Real-world implementations delivered end-to-end visibility, risk mitigation, sustainable supplier selection, and optimized inventory allocation, supported by advanced Azure AI models.Customers reported improved transportation cost optimization, real-time supply chain collaboration, and operational efficiencies that foster high agility and sustainability.Microsoft's solution is extensible, enabling connections with external partners for order and logistics modules, and leverages Teams for real-time supplier engagement.
Fortune 100 Insurance Provider Improves Customer Service with AWS Contact Center AI
A Fortune 100 multi-line insurance provider faced challenges in customer service with long hold times and manual processes, leading to negative customer experiences.PwC implemented an omnichannel cloud contact center using AWS AI services including Amazon Connect, Amazon Lex, Amazon Transcribe, Amazon DynamoDB, AWS Lambda, and Amazon SageMaker to enable seamless voice and digital customer experiences.The solution leveraged AI for intent detection, bot orchestration, a customized agent workspace, conversational analytics, and real-time conversation monitoring by managers.The deployment resulted in 70% call deflection from traditional call centers and a 60% increase in agent call handling capacity, improving operational efficiency and customer satisfaction.
Astellas Pharma accelerates clinical trial insights with unified data platform
Astellas Pharma, a Tokyo-based global pharmaceutical company, aimed to modernize and streamline its R&D data processing to enhance clinical trial outcomes. Historically, manual data curation from multiple disconnected sources delayed key insights and decision-making across its portfolio of trials. In partnership with PwC and Microsoft, Astellas developed an integrated data platform on Microsoft Azure, harmonizing data from 48 disparate source systems into a central, real-time repository. This transformation empowered stakeholders with self-serve dashboards, instant customizable reporting, and advanced analytics, significantly speeding up processes previously taking months. Executives gained an improved ability to detect issues like low participant recruitment or study delays, and quickly act on these insights. The scalable Azure-based solution delivered new operational efficiencies and now supports predictive and prescriptive analytics capabilities to further optimize clinical operations and patient outcomes.Astellas initiated the project to address outdated, manual, and error-prone data curation in clinical trials. Disparate, siloed internal and external data systems made important insights slow to surface. By working with PwC and Microsoft, Astellas brought 48 independent data sources together into one dependable platform for actionable insights and real-time analytics, fundamentally transforming its R&D oversight process.
Heavy Machinery Firm Doubles Output and Efficiency with AI-Driven Production Support
PwC helped a heavy machinery and power systems company facing surging demand to modernize operations using Microsoft AI technologies. The company partnered with PwC to implement Copilot for Microsoft 365 and Power Platform solutions, enabling the digital transformation of manufacturing and workforce processes. A key project was the deployment of a generative AI-based chatbot that delivers real-time support to factory technicians, improving operational efficiency and service quality. PwC provided responsible AI guidelines and developed strategies for secure, scalable rollout across multiple business areas. The transformation aimed to create connected, resilient, and modernized manufacturing environments able to handle market disruptions and workforce changes. The case highlights how cloud-based data, advanced automation, and enhanced analytics facilitated a new benchmark for throughput in the company. It serves as a blueprint for manufacturers exploring holistic process modernization with Microsoft ecosystem tools.
Mustang Machinery boosts manufacturing output with Power Platform automation
Mustang Machinery Company, a leader in industrial products, partnered with PwC to meet rising demand and maintain high service and efficiency standards.By adopting Microsoft Power Platform—Power Apps, Dataverse, Power BI, Power Automate, and AI Builder—custom apps and workflow automations were developed with minimal coding.These digital tools provided employees with real-time assistance, streamlining manufacturing, service, scheduling, and management processes.Legacy, manual, and time-consuming operations were digitized, creating agility and scalability for business growth.Through Power BI, actionable, enterprise-wide data insights were surfaced, accelerating decision-making and further enhancing operational control.PwC guided governance, security, and training, supporting sustainable upskilling and citizen developer enablement across teams.As a result: manufacturing throughput increased by 150%, process backlogs were eliminated, and employee productivity surged.The approach proved cost efficient and rapidly deployable, setting the organization up for continued innovation.