Solution partner
PwC powers 7 source-linked AI deployments documented in AIUseCaseHub, across 5 industries and 4 countries. Documented deployments include AI agents, copilots, RAG.
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Hyperscaler mix
Filter PwC's implementations by cloud provider evidence.
Build / Buy / Compose across this partner's documented cases
5 of 7 cases classified (71%) · Compare all use-case types
Reported outcomes
1 case reports measurable results
+150%
Productivity & throughput
median · 1 metric
Medians of results published in PwC cases, normalized for comparability. See all benchmarks →
Evidence persistence
3 of 4 judgeable cases are still publicly referenced · 1 show the organization expanding AI use · 1 lost their public footprint.
Durability of public evidence, not whether systems remain in production. How this is measured →
Teladoc Health partnered with PwC for Project Fusion to unify its systems following rapid expansion. Using Oracle Fusion for ERP and Salesforce for CRM, Teladoc created a single integrated platform, improving data accessibility, reducing costs, and enhancing customer interactions. The scalable solution supports Teladoc's growth, boosts efficiency across operations and supply chain management, and establishes a robust data reporting structure.
In collaboration with Microsoft, PwC has developed modern financial solutions tailored to address challenges in risk management, fraud detection, and operational efficiency. Using Microsoft Cloud and Azure OpenAI capabilities, this partnership supports financial services firms in transforming their compliance and risk management processes while streamlining operations. These innovations empower institutions to better adapt to evolving market demands and competition.
PwC Germany collaborated with a leading European real estate and facility management company to revolutionize how they leverage data and AI. The company faced longstanding challenges unifying multiple systems and data structures across its many business domains, which led to slow project rollouts and underutilized insights. PwC Germany, as a Microsoft Partner of the Year, implemented Microsoft Fabric, Azure AI Services, and Microsoft 365 Copilot to deliver a fast, unified platform for analytics and AI use cases. Onboarding of developers and business users decreased from 18 months to just four months, and the shift allowed the company to operationalize multiple analytics and AI use cases in record time. With access to real-time analytics and improved collaboration, the company is now better equipped to implement sustainability strategies, reduce implementation costs, and streamline its operations. Seamless multi-cloud data integration and the empowerment of business users have increased efficiency and innovation.The success of this partnership demonstrates how industry leaders are leveraging Microsoft's integrated analytics platform to meet stringent business demands, promote climate transition goals, and deliver transformative business value.
PwC Germany, in collaboration with Microsoft Germany and Parloa, is advancing customer service with a new AI-driven voice technology platform built on Microsoft Azure and Azure OpenAI Service. This AI solution enables highly accurate intent recognition (97%), human-like speech interactions, real-time translation, and automation of customer inquiries for contact centers. By integrating and configuring Parloa’s AI platform, PwC aims to reduce agent workload and enhance customer satisfaction. The partnership delivers digital transformation for customer communications, especially in the financial services sector, providing adaptable, low-code AI solutions that can be easily integrated with existing systems. Routine tasks such as authentication and FAQs are automated, allowing staff to focus on complex queries while reducing operational costs and enabling rapid deployment internationally. The joint effort emphasizes tailored, effective, and scalable improvements to customer service processes.
MasOrange, a major Spanish telecommunications operator, faced mounting customer service challenges due to high call volumes and lengthy invoice-related queries. In response, PwC Spain and MasOrange developed a sophisticated AI-powered conversational agent using Microsoft Azure OpenAI services, deployed via WhatsApp. The solution automated invoice explanations leveraging Azure AI Search for Retrieval-Augmented Generation and Form Recognizer for invoice parsing, greatly reducing manual intervention. The chatbot continuously learned from interactions, optimizing responses while integrating seamlessly with existing customer service workflows. This innovative project was executed in multiple phases: knowledge base creation, invoice data extraction, prompt engineering, and iterative optimization. By improving response speed and accuracy, MasOrange could alleviate pressure on call centers, focus staff on complex issues, and enhance customer loyalty through a superior service experience.
PwC helped a heavy machinery and power systems company facing surging demand to modernize operations using Microsoft AI technologies. The company partnered with PwC to implement Copilot for Microsoft 365 and Power Platform solutions, enabling the digital transformation of manufacturing and workforce processes. A key project was the deployment of a generative AI-based chatbot that delivers real-time support to factory technicians, improving operational efficiency and service quality. PwC provided responsible AI guidelines and developed strategies for secure, scalable rollout across multiple business areas. The transformation aimed to create connected, resilient, and modernized manufacturing environments able to handle market disruptions and workforce changes. The case highlights how cloud-based data, advanced automation, and enhanced analytics facilitated a new benchmark for throughput in the company. It serves as a blueprint for manufacturers exploring holistic process modernization with Microsoft ecosystem tools.
Mustang Machinery Company, a leader in industrial products, partnered with PwC to meet rising demand and maintain high service and efficiency standards.By adopting Microsoft Power Platform—Power Apps, Dataverse, Power BI, Power Automate, and AI Builder—custom apps and workflow automations were developed with minimal coding.These digital tools provided employees with real-time assistance, streamlining manufacturing, service, scheduling, and management processes.Legacy, manual, and time-consuming operations were digitized, creating agility and scalability for business growth.Through Power BI, actionable, enterprise-wide data insights were surfaced, accelerating decision-making and further enhancing operational control.PwC guided governance, security, and training, supporting sustainable upskilling and citizen developer enablement across teams.As a result: manufacturing throughput increased by 150%, process backlogs were eliminated, and employee productivity surged.The approach proved cost efficient and rapidly deployable, setting the organization up for continued innovation.