EY transforms global productivity and client delivery with enterprise AI ecosystem

EY, a global leader in professional services, embarked on a comprehensive AI transformation, investing $1.4 billion and leveraging a close partnership with Microsoft. The initiative was designed to modernize internal operations, enhance productivity, and deliver greater value to clients worldwide. Central to the effort was the creation of the EY.ai ecosystem and the launch of EYQ, an advanced generative AI platform hosted on Microsoft Azure and powered by Azure OpenAI Service (GPT-4). Microsoft 365 Copilot and Dynamics 365 with Copilot for Sales were deployed internally to streamline processes, upgrade CRM systems, and improve teamwork. The program promoted responsible and governed AI adoption, including mandatory staff training and adherence to Responsible AI principles. EY's platform boasts more than 167,000 monthly users globally, enabling efficiencies in areas such as report generation, HR queries, content creation, and multilingual collaboration. Results include high rates of employee AI engagement, marked increases in AI literacy, and a cultural shift towards collaborative, trustworthy automation.