Cognizant

Cognizant Empowers Healthcare and Other Industries with Microsoft AI Intelligent Automation

Cognizant · Workflow automation · Microsoft

Cognizant, a global services company and 2025 Microsoft Partner of the Year, enabled enterprise transformation for healthcare, financial services, and retail clients through AI and intelligent automation using Microsoft technologies. The approach leveraged Microsoft Power Platform, Microsoft Dynamics 365, Microsoft Copilot agents, Power Automate, and Power BI, combined with strong governance and training frameworks to modernize systems, automate workflows, and maintain regulatory compliance. Sustained adoption was supported through organizational change management and a culture of democratizing AI innovation across all levels of employees.

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Cognizant and 3Cloud Acquisition Enhances Healthcare AI Intelligent Automation with Microsoft Azure

Cognizant · AI development platform · Microsoft

Cognizant has completed the acquisition of 3Cloud, combining Cognizant's global scale with 3Cloud's deep Azure, AI, and data expertise. The combined company now has over 21,000 Azure-certified specialists, making it one of Microsoft's most credentialed partners globally. 3Cloud, founded by former Microsoft executives, has delivered engineering-focused cloud engagements across banking, healthcare, technology, and consumer sectors. This acquisition strengthens Cognizant's position in delivering AI-driven cloud-native transformations especially in the healthcare and customer experience sectors.

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Cognizant AI Agentic Automation in Healthcare

Cognizant · Automotive operations automation · Microsoft

Cognizant developed AI-enabled desk-level procedure assistants and care management AI agents that support or automate administrative and care-preparation tasks in healthcare settings. The AI agents can retrieve procedural information, check provider notes, guide human agents, and proactively execute workflow tasks such as updating provider records. Care management AI summarizes patient data to reduce preparation time before check-ins.

Agentic

Agent AI Ally: Real-time agent assist and post-call analytics using Amazon Connect and Amazon Bedrock (Cognizant)

Cognizant · Customer service automation · AWS

Cognizant’s Agent AI Ally is a contact center solution for live agent support, virtual training, and post-call analytics. The solution uses Amazon Connect for call routing and an agent workspace, Amazon Bedrock with Anthropic Claude for generative AI suggestions, Amazon Kinesis Video Streams for real-time audio capture, Amazon Transcribe for speech-to-text, and AWS Lambda for transcription and analytics processing.

Cognizant Accelerates Enterprise Transformation Across Multiple Sectors

Cognizant · AI platform · Microsoft

Cognizant, a leading digital transformation services provider, expanded its partnership with Microsoft to operationalize generative AI for its organization and global clients. With a strategic purchase of 25,000 Microsoft 365 Copilot seats and active deployments for clients across 11 industries, Cognizant integrates advanced Microsoft AI solutions into a wide variety of business processes. The initiative includes industry-specific innovations such as generative AI-powered diagnostics for manufacturing, personalized education content creation, and automation of healthcare administrative workflows. Additionally, Cognizant has upskilled over 35,000 developers on GitHub Copilot, with plans for further AI capacity expansion. Through the partnership, both companies aim to accelerate AI adoption, boost productivity, and address sectoral challenges with scalable solutions. The initiative also addresses responsible AI adoption with dedicated governance and ethics programs, aiming for both business growth and positive societal impact through responsible innovation. Joint labs and AI studios are established to further co-innovate solutions based on Copilot Studio and Azure OpenAI, impacting a projected million enterprise users.

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