What challenges did Cognizant face before AI implementation?

Clients faced mounting technical debt and fragmented legacy systems, demanding modern scalable platforms. Regulatory compliance and governance complexities were especially challenging in healthcare and finance sectors. Operational inefficiencies and manual work hampered employee productivity and customer experience.

What was the impact of the AI solution?

Healthcare client saved approximately $2.2 million annually migrating to Power Automate and saved $440K on licensing costs via Power BI dashboards. Copilot agents saved over 9,000 hours annually managing 50,000+ emails in healthcare workflows. Financial client improved task routing accuracy to over 90%, reduced manual review time by 30-50%, and decreased processing intake by 60%. Retail client reduced license costs by 80%, achieved a $200 million revenue uplift, and cut outstanding tickets by 48%. Cognizant fostered a culture of AI-accessibility leading to innovation and high employee engagement, including hosting a Guinness World Records online generative AI hackathon.

Source

Microsoft

Cognizant Empowers Healthcare and Other Industries with Microsoft AI Intelligent Automation

Use case typeWorkflow automationUpdated Jun 13, 2026

Cognizant, a global services company and 2025 Microsoft Partner of the Year, enabled enterprise transformation for healthcare, financial services, and retail clients through AI and intelligent automation using Microsoft technologies. The approach leveraged Microsoft Power Platform, Microsoft Dynamics 365, Microsoft Copilot agents, Power Automate, and Power BI, combined with strong governance and training frameworks to modernize systems, automate workflows, and maintain regulatory compliance. Sustained adoption was supported through organizational change management and a culture of democratizing AI innovation across all levels of employees.

Organization: Cognizant
Industry: Healthcare
Location: United States
Published: January 2026

Reported outcomes

−90%

timeTime & speed

9 hourstime−50%time−60%time−80%cost−48%cost

Strategic outcomes

Customer experience & trustAutomated customer communications and issue escalationRisk & complianceStrengthened security and regulatory complianceScale & capacitySupported extensive user basesInnovation & cultureBuilt a culture of AI accessibility

Catalog median for time & speed deployments: −60% across 727 reported metrics. Compare benchmarks →

Primary read

Use case focus

Showing 3 of 3

1Enterprise Automation
2AI Agents
3Process Optimization

Clients faced mounting technical debt and fragmented legacy systems, demanding modern scalable platforms.
Regulatory compliance and governance complexities were especially challenging in healthcare and finance sectors.
Operational inefficiencies and manual work hampered employee productivity and customer experience.

Implemented comprehensive AI intelligent automation strategies using Microsoft Power Platform, Dynamics 365, Copilot agents, Power Automate, and Power BI.
Established governance frameworks including the Power Platform Center of Excellence Starter Kit to ensure security and regulatory compliance.
Enabled agentic AI workflows with Copilot agents to manage customer communications and escalate issues.
Delivered dashboards via Power BI and rebuilt mission-critical applications in Power Apps for extensive user bases.
Conducted ongoing employee training, upskilling, and community-building to drive sustained adoption.

Technologies

Microsoft Power Platform Microsoft Dynamics 365 Copilot Power Automate Power BI

Healthcare client saved approximately $2.2 million annually migrating to Power Automate and saved $440K on licensing costs via Power BI dashboards.
Copilot agents saved over 9,000 hours annually managing 50,000+ emails in healthcare workflows.
Financial client improved task routing accuracy to over 90%, reduced manual review time by 30-50%, and decreased processing intake by 60%.
Retail client reduced license costs by 80%, achieved a $200 million revenue uplift, and cut outstanding tickets by 48%.
Cognizant fostered a culture of AI-accessibility leading to innovation and high employee engagement, including hosting a Guinness World Records online generative AI hackathon.

Sources & evidence2

Groundedness: 5/5

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