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Published 27 Jan 2026· via Microsoft Partner Network· Case study

Cognizant Empowers Healthcare and Other Industries with Microsoft AI Intelligent Automation

Cognizant · Healthcare · United States

Headline result

−80%

cost

As reported by the source; not independently verified.

Summary

Cognizant, a global services company and 2025 Microsoft Partner of the Year, enabled enterprise transformation for healthcare, financial services, and retail clients through AI and intelligent automation using Microsoft technologies.

The approach leveraged Microsoft Power Platform, Microsoft Dynamics 365, Microsoft Copilot agents, Power Automate, and Power BI, combined with strong governance and training frameworks to modernize systems, automate workflows, and maintain regulatory compliance.

Sustained adoption was supported through organizational change management and a culture of democratizing AI innovation across all levels of employees.

The problem

  1. 01Clients faced mounting technical debt and fragmented legacy systems, demanding modern scalable platforms.
  2. 02Regulatory compliance and governance complexities were especially challenging in healthcare and finance sectors.
  3. 03Operational inefficiencies and manual work hampered employee productivity and customer experience.

What they built

  1. 01Implemented comprehensive AI intelligent automation strategies using Microsoft Power Platform, Dynamics 365, Copilot agents, Power Automate, and Power BI.
  2. 02Established governance frameworks including the Power Platform Center of Excellence Starter Kit to ensure security and regulatory compliance.
  3. 03Enabled agentic AI workflows with Copilot agents to manage customer communications and escalate issues.
  4. 04Delivered dashboards via Power BI and rebuilt mission-critical applications in Power Apps for extensive user bases.
  5. 05Conducted ongoing employee training, upskilling, and community-building to drive sustained adoption.

Reported results

  1. 01Healthcare client saved approximately $2.2 million annually migrating to Power Automate and saved $440K on licensing costs via Power BI dashboards.
  2. 02Copilot agents saved over 9,000 hours annually managing 50,000+ emails in healthcare workflows.
  3. 03Financial client improved task routing accuracy to over 90%, reduced manual review time by 30-50%, and decreased processing intake by 60%.
  4. 04Retail client reduced license costs by 80%, achieved a $200 million revenue uplift, and cut outstanding tickets by 48%.
  5. 05Cognizant fostered a culture of AI-accessibility leading to innovation and high employee engagement, including hosting a Guinness World Records online generative AI hackathon.
  • Automated customer communications and issue escalation
  • Strengthened security and regulatory compliance
  • Supported extensive user bases
  • Built a culture of AI accessibility

Source

Microsoft Partner Network

Case study · 27 Jan 2026

Read the original(opens in a new tab)

How this deployment compares

Computed from the library · data 10 Nov 2026

Cognizant has 7 deployment records in the library, from 2024 to 2026. It is one of 137 workflow automation deployments, 10 of them in Healthcare. Its reported 80% reduction is above the typical range (median 47% across 20 figures).

Cognizant in the library

7 deployment records from Cognizant, 2024–2026

  1. Mar 2024Cognizant and Microsoft Collaborate to Power Healthcare Administration with Generative AIHealthcare workflow automation
  2. Apr 2024Cognizant transforms healthcare administration through generative AI automationMedical document automation
  3. Apr 2024Cognizant Accelerates Enterprise Transformation Across Multiple SectorsAI platform
  4. Mar 2025Agent AI Ally: Real-time agent assist and post-call analytics using Amazon Connect and Amazon Bedrock (Cognizant)Customer service automation
  5. May 2025Cognizant AI Agentic Automation in HealthcareAutomotive operations automation
  6. Jan 2026Cognizant and 3Cloud Acquisition Enhances Healthcare AI Intelligent Automation with Microsoft AzureAI development platform
  7. Jan 2026This record · Workflow automation

Too recent to judgeFollow-through is judged once a record is 1 year old; this one is 10 months old.

How Cognizant uses AI: company page

Same pattern, whole library

One of 137 workflow automation deployments

  • Healthcare accounts for 10 of them (7%), ranking #5 of 12 industries.
  • 62 records of this pattern came before it; 50 have been published since.
  • Only 23 of the 137 put a number on the result (17%).
Provider mix
  • Microsoft62%
  • AWS16%
  • GCP12%
  • IBM4%
Most-used technology
  • Power Automate 18
  • Azure AI 17
  • Azure OpenAI 16
  • Dynamics 365 16
  • Copilot Studio 15
  • Power Apps 13

Outlined: used in this record.

Shares describe this library, not the whole market.

Workflow automation analysis

Results against peers

80% reduction is above the typical range

Across 20 cost savings figures (Healthcare), the median reduction is 47%; the middle half falls between 30% and 76%.

This recordMiddle half of peers

  • Customer experience51 figures, all industries · middle half 20%–90%25%median increase
  • Risk, reliability & safety13 figures, all industries · middle half 60%–90%70%median reduction
  • Adoption & scale8 figures, all industries · middle half 134%–1100%250%median increase

Peer figures are as reported by their sources; percentage claims only.

How we checked this record

Evidence tier: verified

A primary source with a named customer and a supported deployment status.

Named organization
Cognizant
Who published the source
The organization itself
Deployment status
Production (confidence 95%)
Quantified result
The source reports at least one figure
Summary checked against source
5 / 5 agreement

Last re-checked 13 Jun 2026.

This record is evidence for

Insight · industryHealthcare dossierOne of 534 Healthcare deployments. See which patterns dominate there and what they report.Insight · patternWorkflow automation137 deployments share this pattern. See where it is used and how it is built.Trend · momentumSurging pattern36 new deployments in the last six months, against 22 in the six before.

Same pattern, other organizations

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    AgenticPoC