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01 · Use cases— The evidence

EY

27 documented AI deployments at EY, across 6 industries. Each one links to the public source it was taken from.

Abu Dhabi, United Arab Emirates · Founded 2003 · 10,000 employees (2025) · etihad.com · WikipediaSource: Wikidata, 2026-11-01

27
deployments
on record
6
industries
Professional Services
37%
use AI agents
10 of these
21 May 2026
latest source date
3 report a measured outcome
§ 1

Public AI record

EY ranks 3rd of 6 professional services companies on the hub with a public AI record score of 66. It is ahead of 100% of companies on breadth. Customer service automation and automotive operations automation are common among peers but not yet documented at EY.

High confidenceBased on 27 public cases · updated 10 Nov 2026
66
Record score
Out of 100; 50 is typical on the hub
3rd of 6
Professional Services companies
Peer median 65
27
cases per 10,000 staff
Headcount 2025

Nearest peers: KPMG 1st, 71 · Thomson Reuters 2nd, 68 · PwC 4th, 65 · Accenture 5th, 60

  1. BreadthHow many different kinds of use case, across how many business areas
    100
  2. DepthShare running in production or at scale rather than pilots
    49
  3. SophisticationAgentic share and innovativeness rating
    52
  4. EvidenceShare backed by the company's own sources and measured results
    51
  5. MomentumHow recent the cases are; older cases count less
    78
How the score works
Each bar is a percentile against every company page on the hub: 70 means a stronger record than 70% of them. The score is the average of the five. It measures the public record we can document, not the quality of the company's AI.

First documented case Dec 2021, latest May 2026. Cloud providers named: IBM, Microsoft.

§ 2

Compared with peers

Against 8 other professional services companies on the hub.

What peers document

  1. AI development platform5 of 8 peers · here too
    63%
  2. Compliance automation3 of 8 peers · here too
    38%
  3. 38%
  4. Risk assessment3 of 8 peers · here too
    38%
4 of 6 patterns

Gaps against the industry

Stack and approach vs peers
  • Peer cases name Microsoft 75%, AWS 23%, GCP 3%.
  • AI agents: 37% of EY's cases vs 44% for peers.
  • Cases from the last 12 months: 33% vs 13% for peers.
§ 3

Deployments

27 deployments at EY, newest first.

  • 21 May 2026
    Professional Services

    EY modernizes finance operations with Power Platform and Copilot Studio agents

    EY · Workflow automation · Microsoft

    EY modernized its finance operations by integrating intelligent agents through Microsoft Copilot Studio and Microsoft Power Platform. The article reports substantially faster lead times and lower operational costs.

  • 21 May 2026
    Professional Services

    EY scales Copilot and agentic AI across finance operations, using Copilot Studio and Azure AI Document Intelligence

    EY · Employee productivity · Microsoft

    EY (Ernst & Young) used its own organization as Client Zero to validate ways of working with Microsoft technologies. It deployed Microsoft Copilot to employees, scaled Copilot across the enterprise, modernized finance operations with Microsoft Power Platform, integrated intelligent agents via Copilot Studio, built a multi-agent framework with Microsoft Azure AI Foundry and Microsoft Fabric for Assurance workflows, and applied Azure AI Document Intelligence on its Global Tax Platform to extract data from documents.

    Multi-agentProduction

    +95%
    lead times
  • 12 May 2026
    Professional Services

    EY.ai Agentic Acceleration Engine for agentic use cases in SAP finance, logistics, and inventory (SAP on Azure)

    EY · ERP automation · Microsoft

    EY built an EY.ai Agentic Acceleration Engine to identify and scale high-value agentic AI opportunities across fragmented SAP business processes. The program analyzed SAP financial close and supply chain workflows and turned them into working prototypes and solution designs for enterprise operations.

    Multi-agentProduction

    >175 count
    agentic use cases identified and prototyped
  • 11 May 2026
    Professional Services

    EY Global Finance: AI-driven agents in Copilot Studio with Power Platform for SAP-powered journal posting and payment clearing

    EY · Intelligent document processing · Microsoft

    EY Global Finance modernized labor-intensive finance workflows across journal posting, payment clearing, and account reconciliation. The implementation used Microsoft Power Platform, Dataverse, AI Builder, and Copilot Studio to integrate directly with EY's SAP ERP environment and automate semi-manual processes across regions.

    AgenticProduction

  • 16 Apr 2026
    Professional Services

    EY integrates enterprise-scale agentic AI into audit platform using Microsoft Foundry, Fabric, and Azure

    EY · Audit automation · Microsoft

    EY has globally rolled out enterprise-scale agentic AI integrated within its EY Canvas assurance platform, which handles 1.4 trillion lines of journal entry data annually and supports 130,000 audit professionals across 160,000 engagements. The multi-agent AI solution is built on Microsoft technologies including Microsoft Foundry, Microsoft Fabric, and Azure, automating all audit phases to reduce administrative burdens, improve risk assessments, and enhance audit quality. The AI deployment retains human judgment central to processes with alignment to responsible AI principles such as accountability, security, transparency, and sustainability. EY has invested billions in technology and training globally to upskill professionals in AI capabilities. Expected full support for end-to-end audit activities by 2028, showcasing a broad enterprise-scale transformation in audit workflows.

    Multi-agentProduction

5 of 27 deployments
§ 4

What it builds

Audit automation is the most common pattern in these deployments: 3.

§ 5

Cloud providers named

Microsoft is named in 26 of these deployments.

  1. Microsoft96% of these
    26
  2. IBM4% of these
    1
§ 6

Industries

EY deployments span 6 industries.

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