Epic Systems
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Epic Systems has 3 source-linked AI deployments documented in AIUseCaseHub, across 1 industry and 1 country.
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Hyperscaler mix
See whether Epic Systems's cases are powered by Microsoft, AWS, GCP, or multiple providers.
How Epic Systems builds AI
Build / Buy / Compose across this company's documented cases
2 of 3 cases classified (67%) · Compare all use-case types
Use case portfolio
Use case types at Epic Systems
Clinical documentation leads with 2 of 3 documented cases; 2 distinct types appear across the visible portfolio.
Technology snapshot
What Epic Systems uses across visible cases
AI Agents appears in 2 of 3 indexed cases; 15 named technologies are mentioned, led by AI agents.
All Use Cases (3)
Epic Systems AI Agents for Healthcare Automation and Patient Engagement
Epic Systems partnered with Microsoft to develop new artificial intelligence models and AI agents to improve healthcare provider operations, increase patient engagement, and reduce administrative burdens for clinicians.The solution includes AI assistants such as Art for Clinicians, a clinical assistant; Emmie, a patient-facing chatbot in the MyChart portal; and Penny, a revenue management assistant supporting billing and insurance claims.Epic also developed generative medical event models called CoMET to help doctors use real-world evidence to improve patient treatment and care decisions.
Epic Systems AI Integration with Microsoft Azure OpenAI and Copilot in Healthcare
Epic Systems deeply integrates Microsoft Azure OpenAI Service and Copilot to transform healthcare workflows.AI-enabled solutions include Dragon Ambient AI for automatic clinical note drafting, Art clinician assistant using Azure OpenAI and Epic's Cosmos clinical data, patient-facing AI concierge Emmie for MyChart, and Penny revenue cycle AI copilot for billing automation.All AI models run securely within Azure's HIPAA-compliant environment, embedding generative AI natively into Epic's electronic health record (EHR) platform for seamless clinical and operational experience.
Epic accelerates clinical documentation with integrated generative AI
Epic Systems has embedded generative AI technology, including GPT-4 via Azure OpenAI, into its Electronic Health Record (EHR) workflows.The implementation targets several pain points in healthcare: repetitive documentation, communication hurdles, and administrative inefficiencies faced by clinicians.Through a secure, HIPAA-compliant setup, generative AI produces draft progress notes, summarizes handoffs, revises messages, and provides up-to-date insights for care providers.Additional features include generating draft responses to patient messages, simplifying medical coding, and automating routine clinical order workflows.Deployment covers more than 100 AI-powered features now in use at scale by major health systems and providers nationwide.Epic prioritizes responsible AI adoption with open-source validation tools, aiming for transparency and regulatory trust in healthcare AI adoption.The platform facilitates greater provider efficiency, reduces time spent on administrative tasks, and improves plain-language communication with patients.Innovation was driven in partnership with Microsoft and reflects Epic's shift to cross-ecosystem, collaborative, and rapid product delivery.The initiative aims to accelerate clinical documentation, improve patient care, and enable more meaningful provider-patient interactions.Epic's AI strategy includes continuous learning, experimentation, and openness to AI's role across diagnostics, treatment, and clinical support.
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