Jones Lang LaSalle

Jones Lang LaSalle leverages AI to transform real estate operations and sustainability

Jones Lang LaSalle · AI platform · Microsoft

Jones Lang LaSalle (JLL), a global real estate services firm, is implementing AI-powered solutions to enhance operational efficiency, sustainability, and leasing management in commercial real estate. JLL uses Microsoft Azure AI solutions, including generative and agentic AI, for portfolio analytics, facility management, and investment optimization. The firm has adopted AI-driven PropTech to enable functions such as document standardization, facility automation using IoT data, price modeling for investments, and real-time customer engagement through chatbots. JLL’s solutions deliver actionable insights for investors, tenants, and property managers while enabling data-driven decision making across the portfolio. AI has also led to improved management of energy consumption in buildings, enabling ‘smart space’ utilization, and supporting the net-zero agenda. AI adoption by JLL has enabled more responsive, efficient, and sustainable property management, aligning with global trends toward decarbonization and green building standards. Key case studies cite energy savings of up to 59% and ROI improvements surpassing 700% by deploying AI-powered building management solutions. JLL’s systematic approach to AI integration includes piloting technology, implementing data quality protocols, and regulatory compliance regarding privacy and emissions reduction.

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JLL Launches Falcon AI Platform for Commercial Real Estate Services

Jones Lang LaSalle · Decision support · Microsoft

JLL has built Falcon, an AI platform for commercial real estate that combines proprietary data and AI models to provide customizable assistants and predictive analytics for property and portfolio management. The platform uses generative AI and purpose-built agents to turn building operational data, sustainability metrics, lease transactions, and market intelligence into actionable insights for real estate professionals.

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Bricks and Agent streamlines property maintenance processes across Australia

Bricks and Agent · Legal practice management · Microsoft

Bricks and Agent, a proptech innovator based in Australia, faced the challenge of highly manual and complex property maintenance processes exacerbated by high staff turnover, particularly during the COVID-19 pandemic when more than 30% of property managers exited the industry. Leveraging the downturn, the company re-architected its platform to focus on simplicity and scalability. By harnessing Microsoft Azure's managed cloud services and advanced AI/machine learning capabilities, they automated core workflows, improving scalability and ease of use for clients of varying experience levels. Bricks and Agent seamlessly integrated with leading property management software providers, established a vast online trades marketplace, and rapidly scaled its operations across Australia, New Zealand, and the UK. The transformation delivered significant results, including 185% revenue growth in FY22, a user base exceeding 1.3 million, and processing tens of thousands of maintenance requests weekly for clients like LJ Hooker, Meriton, and JLL. Their approach earned industry recognition as the Most Innovative Scale-Up in Property and Facilities Management at the Proptech Association Australia Awards. The company continuously updates its offerings by leveraging Microsoft’s latest technology releases.

Jones Lang LaSalle revolutionizes real estate client insights and efficiency

Jones Lang LaSalle · Sustainability analytics · Microsoft

Jones Lang LaSalle (JLL), a global real estate services leader, faced challenges from disparate and inconsistent commercial real estate (CRE) data, hindering client insights and operational efficiency. To address this, JLL partnered with Databricks and Microsoft to implement Azure AI Services, including Azure Databricks and a conversational AI analytics layer in its JLL Azara platform. This AI-driven solution aggregates data across portfolios, democratizes insights, and empowers clients to ask complex questions using natural language. What previously took months of engineering can now be done in minutes or seconds, accelerating business intelligence for facility management, workplace trends, and sustainability initiatives. The solution is integrated with JLL Falcon, their proprietary AI platform, leveraging Microsoft's cloud capabilities for security and scale. Since implementation, JLL's clients can measure workplace performance, discover cost savings, and address sustainability goals more efficiently. The platform provides actionable, real-time data, enhancing decision-making at all business levels and across industries. JLL’s collaboration with Microsoft and Databricks exemplifies the use of cloud-based AI analytics to transform real estate services, reduce operational costs, and support rapid, personalized client insights.

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