Supply Chain
1,249 documented deployments, 31.5% of the record. AI deployments for demand planning, inventory, logistics, procurement, routing, warehousing, and fulfillment.
Data updated
What is distinctive about Supply Chain
Supply chain optimization is 6.8× more common here than across the whole record.
Lift compares a pattern’s share of deployments here with its share everywhere. 1× means no difference.
- Supply chain optimization32 here of 32 in total6.8×
- Inventory optimization17 here of 17 in total6.8×
- Retail analytics platform23 here of 32 in total4.9×
- Operations optimization19 here of 31 in total4.2×
- Workflow automation76 here of 137 in total3.8×
- Energy operations automation22 here of 46 in total3.2×
The most common patterns
Workflow automation leads with 76 deployments from 70 organizations.
- Workflow automation70 organizations · 12 in the last 6 months76
- Customer service automation63 organizations · 10 in the last 6 months64
- Predictive maintenance42 organizations · 2 in the last 6 months48
- Supply chain optimization27 organizations · 1 in the last 6 months32
- Automotive operations multi-agent system27 organizations · 5 in the last 6 months30
- Agriculture optimization29 organizations · 0 in the last 6 months29
- Cloud migration28 organizations · 12 in the last 6 months29
- Business process automation24 organizations · 2 in the last 6 months26
Across industries
Manufacturing accounts for the most deployments here: 176.
- Manufacturing14% of this dossier176
- Healthcare11% of this dossier133
- Retail9% of this dossier117
- Logistics9% of this dossier113
- Tech & Comms9% of this dossier107
- Professional Services7% of this dossier83
- Finance6% of this dossier79
- Public Sector6% of this dossier73
How it is built
Microsoft appears in 62% of these deployments.
- Custom-built66% · 567
- Low-code16% · 134
- Bought9% · 74
- Mixed10% · 84
The build approach is known for 859 of 1,249 deployments (69%). The rest are left out.
Cloud providers named
- Microsoft777 deployments62%
- AWS201 deployments16%
- GCP190 deployments15%
- Alibaba59 deployments5%
- IBM13 deployments1%
- Oracle8 deployments1%
Deployments over time
Deployments published per month since Nov 2025. The busiest month was May 2026, with 79.
AI agents in Supply Chain
90 agentic deployments in Supply Chain report a quantified result. The strongest results come first.
- 25 Mar 2025ManufacturingGlobal
AI agents drive supply chain, automation, and sustainability in manufacturing
Lifetime Products · Workflow automation · Microsoft
Various manufacturers, including Lifetime Products, Enerjisa Uretim, Hobart, and Camfil, have adopted Microsoft Dynamics 365 ERP and AI agents to modernize operations and address pressing industry challenges. The solutions focus on supply chain optimization, operational excellence, predictive maintenance, sustainability tracking, and customer service transformation. Autonomous AI agents like the Supplier Communications Agent and Scheduling Operations Agent automate communications and scheduling, reducing labor, increasing productivity, and minimizing disruptions. Integration with Azure IoT, Azure Digital Twins, and Microsoft Fabric enables real-time asset monitoring, predictive analytics, and harmonized business processes. The implementation leverages Microsoft Power Platform for process automation and customization, supporting rapid innovation and process digitization across the business. Results include substantial reductions in downtime, improved delivery times, cost savings, increased automation, and higher workforce productivity, supported by quantified IDC study data.
Multi-agentProduction
−85%time - HealthcareIndia
Cloudphysician: Improving ICU patient care with AI and Google Cloud
Cloudphysician · AI development platform · GCP
Cloudphysician leverages Google Cloud to provide virtual ICU technology that enhances patient care, reduces mortality rates, and addresses the shortage of critical care nurses in India. The company uses Google Cloud services including Vertex AI, Cloud Vision API, Google Kubernetes Engine, Google Meet, Google Chat, Med-PaLM, and Gemini to implement AI-powered patient monitoring and virtual nursing support. Their platform integrates high-definition cameras, AI-powered RADAR monitoring, and real-time collaboration tools to improve operational efficiency and support critical care delivery.
Multi-agentProduction
−40%quantified impact - 29 Apr 2026ManufacturingUnited States
Blue Origin Accelerates Lunar Hardware Development Using Agentic AI on AWS
Blue Origin · Agent orchestration · AWS
Blue Origin, a leading aerospace company, accelerated lunar hardware development by leveraging AI agents and advanced AWS services. The company built BlueGPT platform with over 2700 AI agents using Amazon Bedrock, Amazon Bedrock AgentCore, Amazon EKS, Amazon EC2, Amazon OpenSearch, and Strands Agents SDK. BlueGPT enables autonomous iterative design loops, complex GPU-accelerated physics simulations, and hierarchical AI agent orchestration, drastically reducing hardware development time from years to days. This AI-powered approach democratized AI use across 70% of employees, improving productivity and enabling the delivery of the world’s first AI agent-designed lunar hardware ready for Moon deployment.
Multi-agent
6×quantified impact - 29 Apr 2026LogisticsTurkey
OPLOG accelerated decision-making with Amazon Bedrock AgentCore
OPLOG · Agent orchestration · AWS
OPLOG is a technology-driven fulfillment company serving major brands and global marketplaces across fashion, cosmetics, and electronics in shared warehouses across multiple countries. As its customer-agnostic operating model scaled, operational complexity increased and critical resource-allocation decisions that once took hours became obsolete before implementation. The company wanted to move from reactive decision-making to near real-time orchestration while supporting production-grade AI agents that could make thousands of intelligent decisions each day.
Multi-agentProduction
−90%time - 1 Jun 2024InsuranceUnited States
Nsure.com Reduces Manual Insurance Workflows and Scales Rapidly with AI Automation
Nsure.com · Customer service automation · Microsoft
Nsure.com, a Florida-based digital insurance agency operating across all 50 US states, faced challenges scaling manual quoting and customer service processes as business demand grew. Leveraging Microsoft Power Platform, Azure OpenAI, Copilot Studio, Fabric, and Netwise as a partner, Nsure.com automated hundreds of complex tasks, including communications, document processing, and data merging from multiple carriers—many of whom use legacy systems. AI-driven automation and Copilots now handle most routine customer queries, sentiment analysis, and unstructured email routing, freeing agents for higher-value cases and improving policy processing efficiency. Hosted RPA via Power Automate and deep analytics via Fabric/Power BI enabled exponential revenue growth and reduced manual labor. Custom Copilots now handle up to 90% of initial customer support queries, integrating with core systems to create a unified, scalable digital platform. Security and governance are built with Azure DevOps and Power Platform DLP policies. Customer satisfaction jumped (4.7/5 from 4,000+ reviews) and costs dropped by 50% thanks to this end-to-end AI transformation.
AgenticProduction
−50%cost - 16 Jul 2024LogisticsGlobal
Transportation Leaders Transform Operations with AI-Powered Solutions
TomTom · AI platform · Microsoft
Four leading transportation and logistics companies—TomTom, CarMax, Fraport, and Alstom—have leveraged Microsoft Azure OpenAI Service and related technologies to drive significant transformation across their operations. TomTom introduced the Digital Cockpit, an AI-powered in-car infotainment solution, reducing software development team size and enabling 95% accurate complex driver queries. CarMax accelerated the creation of customer-facing research content, going from 11 years of manual work to just a few months with 80% editorial approval. Fraport launched FraportGPT to support employee efficiency amid a 30% workforce reduction, integrating the solution into a broad range of operational and administrative functions. Alstom harnessed generative AI throughout its engineering and supply chain processes, improving specification quality by 25% and supporting an augmented workforce across finance, HR, and operations. Each company reported improved customer experiences, significant cost and time savings, and enhanced adaptability to rapid industry changes.
Multi-agentProduction
+>25%quantified impact - 20 May 2025RetailGermany
Samsung Electronics Germany boosts e-commerce results with AI-powered campaign automation
Samsung Electronics Germany · AI platform · Microsoft
Samsung Electronics Germany, a leader in consumer electronics, sought to increase their digital advertising effectiveness and streamline reporting workflows. Facing growing complexity in multichannel campaigns and a need for faster, data-driven decisions, Samsung turned to Microsoft’s AI-powered advertising tools. Collaborating with media partner Starcom and leveraging Microsoft Copilot and Performance Max (PMax) in Microsoft Advertising, they relaunched campaigns focused on audience reach, optimized creative, and operational efficiency. Integration with Copilot provided real-time campaign support and reporting, making optimization and iteration significantly faster. The strategy led to a dramatic increase in Return on Advertising Spend (ROAS), higher click-through rates, and reduced reporting time. By deploying targeted search, product, and multimedia ads—including ads in Microsoft Copilot’s conversational flows—Samsung expanded reach and improved conversions, establishing a scalable, always-on advertising approach for their e-commerce business. Their success highlights the combined value of AI-driven platforms, expert partner support, and advanced campaign management in delivering measurable results in the German retail market.
AgenticScaled Production
+260%quantified impact - 29 Jul 2025LegalGlobal
Epiq Global revolutionizes legal productivity and review processes
Epiq Global · Legal document automation · Microsoft
Epiq Global has launched an innovative agentic AI platform for the legal sector as part of the Epiq Service Cloud, blending proprietary Epiq technology, Microsoft Copilot custom agents, Azure AI Foundry, and best-in-class third-party tools. The platform automates and orchestrates complex legal workflows across contracts, litigation, compliance, and knowledge management, enabling thousands of legal professionals in corporate departments and law firms to boost efficiency and decision-making. Notable integrations include Microsoft Copilot custom agents and leading legal AI solutions (such as ContractPodAI, RelativityOne, and Canopy) managed in a unified, scalable framework. The agentic AI system allows for tenfold productivity in document review, dynamic knowledge management, and substantial reductions in review timelines and costs. Case studies illustrate tremendous cost savings (millions of dollars on complex document reviews), accelerated legal services delivery, and improved regulatory and risk compliance. The platform is deployed to over 2,600 clients and serves 65,000 users. Epiq’s managed service and change management teams ensure rapid, effective AI adoption by clients. Agentic automation helps with eDiscovery, deposition preparations, HSR filings, and knowledge search. Integrated decision support and oversight mechanisms enable responsible and secure AI adoption for legal organizations globally. Large-scale clients, like leading banks and multinational law firms, have benefited from up to 10x productivity gains and cost reductions exceeding $10M.
Multi-agentProduction
−80%quantified impact
The highest-ranked deployments
The top 10 of 476 ranked deployments, by innovativeness adjusted for age.
Only records with high or medium evidence strength are ranked.
- 29 Apr 2026ManufacturingUnited States
Blue Origin Accelerates Lunar Hardware Development Using Agentic AI on AWS
Blue Origin · Agent orchestration · AWS
Blue Origin, a leading aerospace company, accelerated lunar hardware development by leveraging AI agents and advanced AWS services. The company built BlueGPT platform with over 2700 AI agents using Amazon Bedrock, Amazon Bedrock AgentCore, Amazon EKS, Amazon EC2, Amazon OpenSearch, and Strands Agents SDK. BlueGPT enables autonomous iterative design loops, complex GPU-accelerated physics simulations, and hierarchical AI agent orchestration, drastically reducing hardware development time from years to days. This AI-powered approach democratized AI use across 70% of employees, improving productivity and enabling the delivery of the world’s first AI agent-designed lunar hardware ready for Moon deployment.
Multi-agent
6×quantified impact - 24 Mar 2026LogisticsUnited States
Supply Chain 2.0: How Microsoft is Powering Simulations, AI Agents, and Physical AI
Microsoft · Supply chain optimization · Microsoft
Microsoft has transformed its supply chain by consolidating over 30 systems into a single data lake on Azure enabling AI-driven autonomous workflows. Over 25 AI agents handle tasks such as demand planning, spare-part space optimization, transport optimization, and invoice analysis. The system integrates simulations, digital twins, and AI-powered robotics to optimize warehouse and logistics operations. The platform uses technologies including Azure Machine Learning, Microsoft Fabric, Azure IoT Operations, Microsoft 365 Copilot, Microsoft Foundry, NVIDIA Isaac Sim, Azure Kubernetes Services, Microsoft Power Automate, and Celonis Process Intelligence Graph. It hosts AI agents able to reason, plan, and act, improving operational KPIs and saving hundreds of work hours monthly across Microsoft and partner warehouses. Physical AI robotics like humanoid robots are deployed for warehouse tasks and last-mile deliveries enhancing operational agility. Partners such as SoftServe and Celonis have implemented agentic AI and digital twin solutions, achieving significant productivity gains in pharmaceutical logistics and warehouse automation.
Multi-agentProduction
- 23 Jul 2026Energy & UtilitiesIndonesia
Golden Energy Mines (GEMS) scales multi-agent intelligence with Gemini to accelerate executive decision-making
Golden Energy Mines (GEMS) · Executive analytics · GCP
Golden Energy Mines (GEMS) in Indonesia built GEMVIS, a hierarchical multi-agent intelligence system on Google Cloud to unify insights across more than 50 application portfolios and improve executive decision-making. The system uses a Dispatcher Agent with Gemini to route requests to specialized agents, combines on-premises private GPU processing for sensitive retrieval-augmented generation with calls to Gemini Enterprise Agent Platform for higher-level reasoning, and embeds the experience into existing internal solutions.
Multi-agentProduction
4,000users served - 8 Jun 2026AutomotiveIndia
Novus Hi-Tech enhances Fleet Management System using Amazon Bedrock
Novus Hi-Tech · Automotive operations automation · AWS
Novus Hi-Tech enhanced FleetGPT to improve fleet safety operations as its deployments expanded. The system assesses unsafe events in context, determines next-best actions, automates routine follow-up, and escalates higher-risk cases while human teams remain the validation layer. Amazon Bedrock powers the reasoning layer across video, telemetry, and driver-behavior data; AWS IoT Core, Amazon Kinesis Video Streams, Amazon S3, and AWS Step Functions support ingestion, storage, and workflow orchestration.
Agentic
↓ 55percent reduction · drowsiness alerts per 1,000 km - 17 Apr 2026RetailHong Kong
Chow Tai Fook transforms luxury retail with over 400 customized AI agents
Chow Tai Fook Jewellery Group · AI agents · Microsoft
Chow Tai Fook Jewellery Group standardized on Microsoft 365 E5 and Microsoft Purview, then used Microsoft Azure OpenAI Service, Microsoft Fabric, GitHub Copilot, and a Copilot ecosystem to embed AI across luxury retail operations. The company deployed more than 400 customized AI agents, built a closed-loop AI empowerment system for diagnosis, training, and real-time execution, created a hyper-aware omnichannel AI engine linking online intent to inventory-backed recommendations, and introduced a natural-language AI Insights Platform for management.
AgenticProduction
- 19 Aug 2026ManufacturingUnited States
Regal Rexnord implements Microsoft Agent 365 as an enterprise AI control plane
Regal Rexnord · AI governance · Microsoft
Regal Rexnord deployed 16 production and pilot AI agents across Customer & Commercial, Supply Chain, Finance & Sourcing, and Enterprise Enablement. It partnered with Insight to evaluate and implement Microsoft Agent 365 as a centralized governance and observability layer for its AI-agent ecosystem.
AgenticProduction
- 3 Jun 2025Tech & CommsJapan
Fujitsu boosts sales productivity by automating proposal generation
Fujitsu · Automotive operations automation · Microsoft
Fujitsu faced time-consuming and manual sales proposal creation processes, hampering staff productivity and slowing the onboarding of new salespeople. To address these challenges, Fujitsu developed an orchestrated multi-agent AI system using Microsoft Azure AI Agent Service, Azure AI Foundry, and Semantic Kernel, allowing them to automate data gathering and proposal drafting. The new system integrates with Fujitsu's existing workflows and leverages multiple specialized AI agents to dynamically retrieve, synthesize, and tailor sales proposals from dispersed enterprise data sources. As a result, Fujitsu boosted sales team productivity by 67%, enabling staff to focus on customer engagement, faster onboarding for new hires, and delivery of more accurate, data-driven, and current proposals.
Multi-agent
+67%revenue - 29 Jun 2026RetailAustralia
New Aim deploys 24/7 agentic operational agents with Gemini Enterprise Agent Platform
New Aim · AI agents · GCP
New Aim built an AI-native operating layer on Google Cloud to replace siloed spreadsheets and manual SKU/inventory calculations. It centralized transaction and logistics data in Cloud Storage and BigQuery, used BigQuery ML for demand and pricing models, and deployed 24/7 internal agents with Gemini Enterprise Agent Platform and Gemini Flash models. The system lets planners query complex metrics in plain English, keeps human-in-the-loop validation for qualitative adjustments, and runs applications on Cloud Run.
AgenticProduction
- 20 Jun 2026Tech & CommsUnited States
ContraForce builds AI agents to automate SOC incident triage and response using Azure OpenAI and Microsoft Sentinel (MXDR for MSPs)
ContraForce · Workflow automation · Microsoft
ContraForce is a cybersecurity startup that built a multi-tenant Security Delivery Platform for managed security service providers (MSPs). The platform operationalizes Microsoft Sentinel, Microsoft Defender XDR, Microsoft Entra ID, and Microsoft Foundry / Azure OpenAI, with a no-code automation layer called Gamebooks. AI agents triage, investigate, and execute supervised or autonomous response actions so MSPs can scale 24/7 SOC operations and manage more customers.
Multi-agent
60×incident response speed - 2 Jun 2026HealthcareUnited States
IKS Health: Gemini Enterprise Agent Platform for AI scribing and automation in healthcare
IKS Health · Clinical documentation · GCP
IKS Health modernized its healthcare delivery platform with Google Cloud, leveraging AI and DORA principles to improve operational efficiency, clinician satisfaction, and financial resilience for over 850 healthcare enterprises. The IKS Care Enablement Platform combines intelligent automation, data intelligence, and human expertise to offload healthcare chores across clinical documentation, revenue cycle, care navigation, and operational intelligence.
AgenticProduction
−83%quantified impact